Field Service Technician I
About The Position
The Field Service Technician I must possess or develop expertise in STULZ Precision Cooling and Ultrasonic Humidification products. This role requires a strong aptitude for mastering new product technologies, electrical schematics, and product/controls integration. The technician will provide Factory Authorized Services including start-up, basic product training, commissioning assistance, preventive maintenance, diagnostics, break/fix, and BMS interface. A strong work ethic, excellent time management, customer service, computer, verbal, and writing skills are essential. The technician must accurately report quality assurance, installation, and application deficiencies that affect warranty or unit performance.
Requirements
- High School Diploma and 1-2 years trade school education in HVAC/R and related areas, OR 7 years related experience in the HVAC/R industry, OR Journeyman/Master HVAC trade license
- Type II EPA certification for the handling and reclamation of refrigerants
- Valid Driver’s License with a good driving record
- Must be in the process of training to attain or currently hold a Journeyman’s License for HVAC or equivalent license.
- OSHA10 Training
- Ability to read and follow written instructions
- Ability to speak effectively with employees of the organization
- Ability to work from verbal instruction
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Regularly required to use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
- Frequently required to walk and climb or balance.
- Must be able to climb ladders and work at heights.
- Must be able to lift and/or move up to 50 pounds.
- Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Must be able to travel by air to various job sites.
Nice To Haves
- Subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products
- Strong aptitude to master new product technologies, electrical schematics, and product/controls integration
- Consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal, and writing skills.
Responsibilities
- Provide technical support via phone when not scheduled for service
- Coordinate the status of all service activity with Field Service Coordinators
- Review in advance any technical information required for scheduled service
- Minimize costs to the company from service and warranty transactions
- Thoroughly document all service activity and promptly submit all reports
- Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations
- Report all expenses accurately and promptly
- Maintain vehicle inventory as necessary
- Available for overtime and off-hour assignments
- Available for travel as assigned
- Attend Product Training sessions as assigned
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
