Field Service Technician I

Canon U.S.A., Inc.•Village of Monroe, NY

26d•$20 - $26•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to maintain Canon-supported products in accordance with Service and Parts Standards. The role focuses on delivering effective fixes, meeting customer demands, and providing responsive, accurate maintenance in field, shop, and onsite settings. It is customer-facing and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and related measures. The position is full-time and onsite at assigned offices, worksites, or territories on scheduled workdays.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Take necessary steps to obtain security and/or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.
Be legally authorized to work in the United States; applicants must reside in the United States at the time of hire. Visa sponsorship is not available.

Responsibilities

Report product failure trends and serviceability issues to the manager, with supporting documentation and accurate records.
Provide efficient, responsive, and accurate field, shop, and onsite maintenance to meet customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Support branch or district metric targets through strong performance.