Field Service Technician I

XSE GROUP INC • Hartford, CT

17d • $55,000 - $65,000 • Onsite

About The Position

Aztec is a workplace technology partner serving organizations across the Northeast, providing and managing workplace technology and amenities. The Field Service Technician installs, maintains, and repairs multifunction printers, copiers, and printers at client sites throughout the Greater Hartford territory. The role involves independently managing daily field work, diagnosing equipment and connectivity problems, completing repairs, and helping clients use their equipment effectively. Technicians are supported by experienced colleagues, parts and logistics operations, and a service desk.

This is a full-time, field-based position with daily travel to client sites. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $55,000–$65,000 per year, plus bonus. Aztec offers opportunities to grow skills and certifications and to cross-train in networking, end-user devices, and audio visual.

Requirements

• At least 1 year of experience servicing copiers, printers, similar electromechanical equipment, or IT equipment; alternatively, a strong mechanical or technical background and willingness to learn.
• Solid troubleshooting skills and patience to identify root causes.
• Basic networking knowledge, including IP addressing, DHCP, and connecting devices to a network.
• Clear, professional communication with clients and coworkers.
• Ability to manage a schedule and work independently in the field.
• Valid driver's license and clean driving record.
• Ability to lift up to 50 pounds and to bend, kneel, and stand for extended periods.
• High school diploma or equivalent.

Nice To Haves

• Manufacturer certifications on major multifunction printer and copier brands.
• CompTIA A+ or Network+ certification.
• Experience in office technology, managed print, or IT services.
• Familiarity with ECI MobileTech or a similar service management system.

Responsibilities

• Respond to service calls at client sites, diagnose hardware, software, and network issues, and resolve them efficiently.
• Perform preventive maintenance on multifunction printers, copiers, and printers.
• Replace parts and assemblies, and escalate complex issues to senior technicians or manufacturer support when needed.
• Deliver, install, and configure new equipment, including network connectivity, scan-to-email, scan-to-folder, and print drivers.
• Train client staff on everyday equipment use.
• Remove and replace older devices during upgrades and replacements.
• Represent Aztec professionally and provide friendly client service during site visits.
• Explain findings and repairs in plain language and set expectations when follow-up visits are needed.
• Flag client needs noticed in the field, such as aging equipment or growing print volume.
• Accurately close out service calls in the service system, including time, parts, and meter readings.
• Manage carried parts and supplies and keep stock levels current.
• Support remote monitoring by checking that devices are connected and reporting correctly.

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Manufacturer training and certifications paid for by Aztec.
• Opportunities to cross-train into networking, end-user devices, and audio visual.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED