Field Service Technician I

Light & Wonder•Las Vegas, NV

14d

About The Position

The Field Service Technician I installs, sets up, maintains, and reconfigures gaming products, performing troubleshooting to the assembly level and ordering replacement parts and supplies. The technician maintains regular communication with customers while working on their machines and follows up after work is completed. The role also includes inspecting delivered games, verifying proper operation after installation, completing required service and expense paperwork, maintaining knowledge of game components and jurisdictional requirements, and keeping the supervisor informed of ongoing issues. Other job-related tasks may be assigned by the supervisor. The position involves travel between customer sites, potentially with long periods of driving and frequent overnight stays. The technician must be able to travel on short notice, work on call, and work flexible shifts, including nights, weekends, and holidays. Work may take place in dimly lit, crowded, noisy environments and around smokers. Employment is subject to applicable gaming or other licensing, background investigation, security-check, and regulatory requirements.

Requirements

Technical background, including a basic understanding of electronics.
At least 1 year of electrical/electronics experience.
High school diploma or GED.
Valid driver's license and ability to obtain a CDL if necessary.
Valid gaming card or ability to obtain one.
Ability to safely use common hand tools, including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
Working knowledge of Microsoft Office Suite and ability to use the internet.
Ability to interact courteously and professionally with coworkers and customers, including problem resolution and decision-making.
Ability to understand gaming products, including their theory of operation, abnormal operation, and troubleshooting.
Ability to understand company policies and job-related paperwork.
Ability to lift and carry 75 pounds and perform the physical activities listed for the role, including sitting, standing, crouching, bending, reaching, kneeling, lying prone, holding, pushing, pulling, and lowering.
Vision capabilities including close vision, depth perception, distance vision, focus adjustment, peripheral vision, and ability to distinguish colors.
Willingness and ability to travel on short notice, work on call, and work flexible shifts including nights, weekends, and holidays.
Consent to due diligence/background investigation, to the extent permitted by law, and meet applicable licensing, security, and regulatory requirements.

Nice To Haves

1–3 years of related experience and/or training, or an equivalent combination of education and experience.
Technical or military training school.

Responsibilities

Install, set up, maintain, and reconfigure gaming products.
Troubleshoot gaming products to the assembly level, including printers, bill validators, and cables.
Order replacement parts and supplies.
Maintain regular customer contact while working on machines and follow up after completing work.
Complete required daily paperwork, including field service reports, time sheets, and expense reports.
Perform initial quality inspections of games delivered to customers.
Perform final inspections to ensure games operate properly after installation.
Maintain current knowledge of game components and jurisdictional requirements.
Keep the supervisor informed of ongoing issues.
Perform other tasks and duties as assigned by the supervisor.