Field Service Technician I
About The Position
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role. We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
Requirements
- 3–6 years of work experience supporting manufacturing, warehouse, and office environments
- Strong working knowledge of Microsoft Windows (Windows 10/11), Apple macOS, Microsoft 365/Office suites, SharePoint, Teams, Visio; exposure to Linux (Ubuntu) and mobile OS (iOS, Android, Windows CE) is preferred.
- Demonstrated PC hardware troubleshooting experience (Dell preferred), experience with serial-based technologies, handheld scanners, and label/laser/multifunction printing. Basic AV support experience.
- Advanced troubleshooting skills, operational excellence mindset (root cause analysis, process/risk reduction, change management), and broad IT knowledge/awareness of industry trends.
- Excellent verbal and written communication skills with the ability to explain technical issues to non-technical audiences and work effectively in cross-functional and virtual teams.
- Candidate must be a self-motivated problem solver capable of operating with limited supervision. Onsite presence required.
- High school diploma or equivalent required; degree in computer science/IT or related field preferred.
- Certifications: CompTIA Network+ and/or Security+ preferred; experience with security tools (Fortinet, CrowdStrike, Netskope, Cisco VPN/ISE) is a plus.
- Experience evaluating, integrating, and supporting AI-driven automation into existing IT workflows to improve efficiency, reliability, and maintainability (experience with RPA, scripting, or LLM tools preferred).
Nice To Haves
- Basic OT/industrial technologies where required (PLCs, serial-based scanners/printers)
- Exposure to Linux (Ubuntu) and mobile OS (iOS, Android, Windows CE)
- Dell PC hardware troubleshooting experience
- CompTIA Network+ and/or Security+ preferred
- Experience with security tools (Fortinet, CrowdStrike, Netskope, Cisco VPN/ISE)
- Experience with RPA, scripting, or LLM tools preferred
Responsibilities
- Provide advanced 2nd- and 3rd-level local and remote technical support for assigned Allegion facilities (office, manufacturing, and warehouse environments) to meet or exceed SLA metrics.
- Troubleshoot independently, perform root cause analysis to eliminate recurring incidents, and communicate technical issues clearly to non-technical stakeholders.
- Support and install technology hardware and software, execute defined software/hardware lifecycle processes (ordering, tracking, deployment), and maintain accurate documentation, asset inventories, and change records.
- Follow and promote defined ITIL and cyber-security procedures and policies and work directly with Cybersecurity to maintain acceptable VLM/security posture.
- Participate in and lead assigned projects and long-range planning initiatives to drive operational, security, standardization, and IT/OT improvements (including M&A integrations).
- Vet and define shop-floor / OT processes to ensure compliance with Allegion networking and security policies and support basic OT/industrial technologies where required (PLCs, serial-based scanners/printers — nice to have).
- Support network, server, security, telephony, and application infrastructure at a basic to advanced level as required; provide AV, label/laser/multifunction printer, and handheld scanner support.
- Serve as a key point of contact for site management, collaborate with cross-functional and global IT teams, and promote standards for Field Services.
- Leverage Artificial Intelligence tools and assist in developing automated systems into existing workflows
- Provide regular daytime onsite coverage (Monday–Friday) with occasional off-hours/weekend/on-call support as required.
- Travel: Up to 50% local travel within the Southern California area.
- Perform other assigned operational duties.
Benefits
- Health, dental and vision insurance coverage
- Generous Vacation and Sick Time
- 401K plan with a 6% company match and no vesting period
- Health Savings Accounts
- Flexible Spending Accounts
- Disability Insurance –Short-Term and Long-Term coverage
- Life Insurance – Term life coverage with the option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
