Field Service Technician I
About The Position
The Field Service Technician I (FST) is an entry-level role that supports the installation, maintenance, and repair of TARGAN systems under the guidance of senior technicians and Regional Service Managers. The role focuses on developing foundational technical skills, learning standard service procedures, and building the ability to troubleshoot and support equipment in the field. The FST is expected to learn actively, follow established processes, and progressively develop the skills needed to become an independent Field Service Technician. This position is located at a client site in Blackstone, Virginia. The technician supports service visits, preventive maintenance, basic troubleshooting, customer-site interactions, and completion of Service Request Orders (SROs). The role also includes training and collaboration with senior and intermediate technicians, maintaining tools and equipment, following safety procedures and company policies, and participating in travel and support schedules as required.
Requirements
- Basic mechanical and electrical aptitude.
- Willingness to learn and develop technical skills.
- Strong work ethic and reliability.
- Good communication skills.
- Ability to follow instructions and processes.
- Basic computer skills.
- 0–2 years of technical or field service experience; entry-level candidates with strong mechanical aptitude are encouraged.
- Associate degree in Electronics, Industrial Systems, Electrical Controls, or a related field is preferred; equivalent experience or technical training may be considered.
Nice To Haves
- Associate degree in Electronics, Industrial Systems, Electrical Controls, or a related field.
- Strong mechanical aptitude.
Responsibilities
- Assist with installation, maintenance, and repair of TARGAN systems.
- Support Senior and Intermediate Field Service Technicians during service visits.
- Learn and follow standard troubleshooting procedures and develop an understanding of mechanical, electrical, and system operations.
- Assist with preventive maintenance, including identifying basic wear and system issues and following assigned checklists and procedures.
- Support service activities to help ensure machines operate correctly.
- Perform basic troubleshooting with guidance and escalate issues beyond current skill level.
- Maintain a professional and respectful presence at customer sites and learn effective customer communication from senior team members.
- Assist with completing Service Request Orders (SROs), learn documentation standards, and accurately record work performed when assigned.
- Work with senior and intermediate technicians to build skills and participate in assigned training programs.
- Demonstrate continuous improvement and willingness to learn.
- Maintain tools and equipment.
- Follow safety procedures and company policies.
- Participate in travel and support schedules as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
