Field Service Technician I (Water/Wastewater) - Houston, TX (Company Vehicle & 4-Day Workweeks!)
About The Position
Hach, a Veralto company, works to improve water analysis and water quality around the world. The Field Service Technician I delivers customer service and performs preventive maintenance, routine repairs, and calibration and verification of Hach devices at customer sites. Customers are expected to include municipal drinking-water and wastewater treatment facilities as well as industrial sites such as power plants and food and beverage plants. The position is based in the Houston, Texas area and supports customers throughout the territory. Work takes place in a variety of municipal and industrial settings, sometimes including NEC Class I Division 2 hazardous locations. The role involves daily travel to customer sites, typically within a two-hour radius, with an average of 65% of weekly travel including overnight stays. Occasional out-of-state regional trips may last up to one week. Company-paid travel, lodging, and meals are provided for overnight stays. The role begins with a comprehensive 10-week training period: eight weeks in the field alongside a dedicated trainer and two weeks of classroom training in Loveland, Colorado. After training, the schedule consists of four 10-hour shifts per week based on workload demand, providing three days off per week.
Requirements
- High school diploma required.
- Mechanical aptitude, including experience with preventive maintenance and technical diagnostics or repair.
- Valid driver's license and clean driving record.
- Ability to rent vehicles and/or hotel rooms for business travel under applicable state law.
- Ability to travel daily to customer sites, with overnight stays averaging 65% of weekly travel and occasional out-of-state trips lasting up to one week.
Nice To Haves
- Associate or technical degree, or a combination of education and experience.
- At least two years of field service experience and/or customer-facing experience.
Responsibilities
- Perform preventive maintenance, routine repairs, and calibration and verification of instrumentation using established company standard work.
- Promote a positive customer experience and serve as the on-site customer contact for technical and service-related problems.
- Service instruments in municipal and industrial settings, which may include NEC Class I Division 2 hazardous locations.
- Submit prompt, accurate service reports affecting billing, inventory, instrument history, and instrument failure records.
- Follow safe work practices in accordance with company policy.
- Perform administrative activities in support of service visits.
- Travel daily to customer sites throughout the Houston-area territory, including overnight and occasional regional out-of-state travel.
Benefits
- Company vehicle with maintenance and fuel paid by the company.
- Company cell phone.
- Corporate credit card for company expenses.
- Medical, dental, and vision benefits starting the first day.
- 401(k) with company matching.
- Paid time off, up to 17 days per year.
- 48 hours of paid sick leave.
- Bonus of up to 6% of yearly salary, paid quarterly.
- Incentive pay eligibility.
- Company-paid travel, accommodations, and meals for overnight stays.
- Dedicated support staff and growth and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
