Field Service Technician I

Ainsworth Game Technology • Las Vegas, NV

22d • $24 - $27 • Onsite

About The Position

The Field Service Technician I performs foundational on-site repairs, maintenance, and installations of Ainsworth products under supervision. The position focuses on developing technical skills while providing excellent customer support. Work is primarily performed in casino environments, which may involve noise, smoke, and dim lighting. The technician must be willing to work varied shifts, overtime, and travel to customer sites as needed.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in electronics, repair, or a related field.
• Basic knowledge of PC operation and Microsoft Office.
• Knowledge of standard tools.
• Must be at least 21 years of age.
• Must possess a current and valid driver’s license.
• Must be able to obtain and maintain required gaming licenses.
• Willingness to work varied shifts, overtime, and travel to customer sites as needed.
• Ability to lift and carry up to 50 pounds on a regular basis.
• Ability to stand and walk during on-site installations, removals, and maintenance calls.
• Ability to stoop and kneel to access internal components of gaming machines.
• Ability to grip and pinch while handling standard hand tools and electronic components.
• Visual acuity to read schematic diagrams and perform detailed component repair.

Responsibilities

• Perform on-site installations, conversions, removals, and service calls on Ainsworth games and associated equipment.
• Conduct preventive maintenance and upgrades on Class III products, reviewing work orders and schematic diagrams to identify required tools and parts.
• Provide professional telephone and on-site customer support, troubleshoot issues, and work toward resolution and customer satisfaction.
• Represent Ainsworth positively by providing exceptional service.
• Complete and submit timely, accurate service tickets for issue tracking and invoicing in accordance with company policies.
• Escalate issues that cannot be directly resolved to service management.
• Keep tools and equipment in proper, safe, and working condition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED