Field Service Technician I - IM Regional Operations

CHRISTUS Health•Irving, TX

About The Position

The Field Service Technician provides day-to-day operational support to end users by installing, configuring, upgrading, and maintaining workstations and peripheral equipment. The role resolves problems reported by the Customer Support Center and helps implement new functionality. It requires documenting work and following organizational policies, procedures, and standards while delivering high-quality, cost-effective support for technology and business processes. The technician also supports the goals of the Department, Information Services Organization, and the organization as a whole.

Requirements

High school diploma.
0–1 years of experience.
Strong communication and human relationship skills.

Responsibilities

Assess, diagnose, and resolve basic workstation configuration and hardware problems, including problems assigned by the Customer Support Center.
Assess workstation performance and carry out standard maintenance procedures.
With supervision, install, configure, and maintain workstation operating system software and provide support for basic application features.
Work with workstation operating systems and configurations used by the organization, including DOS, Windows 3.11, Windows 95, Windows 98, NetWare, Windows NT, and Windows 2000.
Install and maintain software images used to manage client workstations.
With direction, install, configure, and maintain client workstation hardware, including processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives.
With supervision, stop and restart services and shut down or restart operating system software on Windows NT, Windows 2000, and Novell servers.
With supervision, use Telnet to access local LAN switches and hubs and activate ports for workstations and printers.
With supervision, assist in supporting and maintaining telecommunication systems and desktop dial-tone service.
Track and document hardware and software inventory.
Install, configure, and maintain workstation and peripheral standards, procedures, and documentation.
Follow department policies, procedures, and standards.
Contact vendors about service issues to obtain support information or assistance as instructed by the supervisor.
Produce and maintain technical documentation for assigned systems.
Prepare required department reports for assigned projects and help desk problems, including current status and problem summaries in the problem management system.
With supervision, execute project priorities, understand business applications, answer technical questions, perform assigned tasks, and serve as a resource to the project team for assigned client applications.
Demonstrate teamwork on assigned projects through actions and job performance.
Provide courteous, polite, and friendly customer service; acknowledge customers promptly, determine their needs, and help resolve their issues or requests.
Participate in departmental programs that promote and deliver exceptional customer service.
Perform other duties and special projects as assigned by the Market Operations Manager.