Field Service Technician I

Toshiba Business • Pottstown, PA

5d • $19 - $23 • Onsite

About The Position

Toshiba America Business Solutions is hiring a Field Service Technician I in Pottstown, Pennsylvania. The technician supports customers throughout an assigned territory by maintaining, troubleshooting, repairing, installing, and upgrading multifunction printers, copiers, and other office technology, including equipment used in Managed Print Services environments. The role involves hands-on customer support, equipment training, service-call management, preventative maintenance, inventory and tool upkeep, documentation, and required technical training.

Requirements

• High school diploma or GED.
• At least 1 year of experience in technical repair, service, installation, training, or support involving copier and office equipment, Photo ID systems or software, printers, ID badge systems, fingerprint equipment, or comparable products. Relevant education, certifications, or internships in related fields may be considered instead of the required experience.
• Intermediate computer skills and strong electro-mechanical aptitude.
• Ability to lift 50 pounds and perform frequent bending, lifting, and reaching.
• Valid driver's license and auto insurance coverage in accordance with Toshiba policy when using a personal vehicle for company business.

Nice To Haves

• Experience with document management systems, multifunction printers (MFPs), or print devices.
• At least 6 months of Shop Tech experience.

Responsibilities

• Maintain, service, and repair printers, copiers, and other office technology at customer locations.
• Provide product training and support to customers.
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls according to priority and manage schedules effectively.
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed.
• Accurately document service activities and follow safety policies and procedures.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Company-provided life insurance.
• Employee Assistance Programs.
• Pre-tax spending accounts.
• Pet insurance.
• Employee discounts.
• Paid holidays, vacation, and sick/personal business/volunteer days.
• Career growth opportunities within a global technology organization.
• Monthly technician bonus of up to $450.
• Mileage reimbursement or a fleet vehicle and gas card, based on availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED