Field Service Technician I

Wilcox + Flegel•Kent, WA

26d•Onsite

About The Position

The Field Service Technician I joins the Guardian Reliability Services team and performs on-site lubrication, filtration, maintenance, troubleshooting, and customer support work at customer locations. The role involves travel, including some overnight travel, and offers variety, independence, hands-on problem-solving, ongoing training, and opportunities to develop skills in installation, fabrication, preventive maintenance, and equipment troubleshooting. The position is designated safety sensitive and is subject to pre-employment and ongoing drug and alcohol testing as a condition of employment. Technicians work with customers, fellow Reliability team members, suppliers, and management to provide quality service and timely solutions. Work may take place in offices, warehouses, equipment shops, customer locations, and outdoors, with exposure to chemicals, noise, dust, dirt, grease, and moving machinery.

Requirements

High school diploma or equivalent.
At least 1 year of experience working with heavy or industrial equipment and/or lubrication-related products.
Strong mechanical aptitude.
Demonstrated problem-solving ability and ability to determine solutions for customers.
Results-oriented and accountable.
Knowledge of or interest in lubrication science and applications.
Ability to work independently with minimal supervision and resolve customer issues independently when appropriate.
Strong organization, follow-through, and ability to assess competing demands.
Strong collaboration and teamwork skills.
Demonstrated excellent customer service with internal and external customers.
Excellent interpersonal, verbal communication, and written communication skills.
Ability to learn quickly and adapt to changing environments.
Unencumbered driver's license and current auto insurance.
Familiarity with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Proficiency using virtual collaboration software such as Zoom, Microsoft Teams, and Monday Board.
Ability to meet the requirements of a safety-sensitive position, including pre-employment, random, reasonable-suspicion, and post-accident drug and alcohol testing.
Ability to perform the described physical tasks, including standing or walking, driving, bending, crouching, stooping, repetitive hand or wrist movements, using high-dexterity tools, and occasional lifting up to 40 pounds.

Nice To Haves

Background in the petroleum or a relevant industry.
Experience in industrial maintenance.
MLA or MLT certification, or ability to obtain certification within 6 months of hire.
Experience with a computerized maintenance management system (CMMS).

Responsibilities

Conduct on-site customer visits.
Replace filters and breathers at customer sites.
Ensure lubricants are compatible with machinery and process fluids in the work environment, and perform common lubrication tasks.
Troubleshoot lubrication-related equipment failures and perform failure analysis and problem solving.
Control contamination and collect and dispose of used or waste oil.
Order, receive, distribute, and store parts; conduct regular inventory counts.
Collect, label, and ship oil samples, and communicate with the oil analysis laboratory.
Provide management with verbal and written CRM reports about customer needs, problems, interests, competitive activity, and potential for new products and services.
Review and interpret engineering specifications, schematics, and blueprints to determine work procedures.
Perform lube and fuel filtration as needed.
Work alongside a Reliability Technician III on advanced installations, repairs, and inspections, including auto-lube equipment and filtration units.
Build and dismantle pipe flanges, gaskets, and hoses.
Inspect equipment, filters, and lubricants and recommend preventive maintenance.
Collaborate with and learn from Reliability team members to develop installation, fabrication, preventive maintenance, and troubleshooting skills.
Answer customer inquiries, troubleshoot issues, and follow up to ensure timely resolution and customer satisfaction.
Act in accordance with company Core Values and perform work safely and to quality standards.
Complete work independently or as part of a team, communicate and coordinate work efforts, meet attendance and punctuality standards, and perform other assigned duties.
Travel to customer sites, including some overnight travel.

Benefits

Medical, dental, vision, and prescription coverage.
Optional flexible spending account (FSA).
Optional medical waive bonus.
Company-paid life insurance, short-term disability, long-term disability, and AD&D coverage.
401(k) with generous company match.
Paid vacation time: 120 hours per year.
Seven paid holidays.
Working holiday pay.
Paid volunteer hours.
Employee fuel discount account.
Wellness program incentives.
Recognition and reward program.
Team member referral bonus.
Boot reimbursement.