Field Service Technician I

Caterpillar Inc.•Williston, ND

23d•$23 - $31

About The Position

The Field Service Technician I assists with field operations by installing, maintaining, troubleshooting, testing, and repairing frac, drilling, and surface control equipment. The role performs routine operational tasks safely and efficiently while meeting SPM Oil & Gas safety standards, customer service expectations, and operating procedures. Work takes place at customer locations and in the shop when field work is unavailable. The technician must be available for 24-hour on-call support during scheduled work rotations.

Requirements

Mechanical aptitude and the ability to learn and apply technical equipment operation and maintenance.
One to two years of experience and/or training; an equivalent combination of education and experience may be considered.
Must be authorized to operate a company vehicle.
Must be at least 21 years of age.
Must have a clean driving record: generally no more than two moving violations in the last 12 months and no more than three moving violations in the past three years.

Responsibilities

Assist in preparing Job Safety Analyses (JSAs) to support safe work planning.
Perform duties in alignment with SPM Oil & Gas safety policies, exercise Stop Work Authority, and follow location-based safety protocols.
Conduct pre-checks of equipment and processes to ensure operability.
Install, remove, maintain, test, and repair frac and drilling equipment at customer locations.
Operate equipment and materials in accordance with SPM guidelines and standard operating procedures.
Inspect, repair, rebuild, test, and troubleshoot equipment, and recommend adjustments to improve quality and efficiency.
Assist with or prepare accurate, organized, and legible field service documentation.
Communicate clearly and professionally with team members, supervisors, and customers.
Provide superior customer service to internal and external customers during field service interactions.
Properly care for and maintain company-supplied assets, tools, trucks, trailers, and site-specific equipment in accordance with company policy.
Work independently and as part of a team.
Provide 24-hour on-call support during scheduled work rotations to meet customer service needs.
Work in the shop when field work is unavailable.
Perform other duties as assigned.