Field Service Technician I

Sierra Nevada Corporation•Plano, TX

About The Position

The Field Service Technician I provides technical maintenance, repair, and support services for equipment and systems at customer locations. The role involves working with mechanical and electrical systems and collaborating with customers to support optimal product performance. The technician installs, operates, maintains, repairs, and upgrades products and maintains detailed records of field activities. The position is part of SNC’s Mission Solutions and Technologies business area, which provides command/control, communications, integrated ISR, force protection, and security solutions to Department of Defense, Department of Homeland Security, commercial, and international customers. The role requires frequent travel to customer locations, including extended deployments outside the continental United States. The technician may work extended hours, holidays, and shift schedules as required, and must meet current Department of Defense and Combatant Command requirements for deployed locations. The position requires an active Secret U.S. Security Clearance and U.S. citizenship.

Requirements

High school diploma or GED equivalent; a higher-level degree may substitute for experience, and related experience may be considered in lieu of required education.
Exposure to technical schematics, diagrams, blueprints, manuals, and/or publications.
Familiarity with troubleshooting techniques.
Basic understanding of electrical wiring concepts.
Familiarity with the Linux operating system and commands.
Prior experience with Security+, Network+, CCNA, and/or A+.
Ability to travel outside the continental United States (OCONUS) for extended periods and within the continental United States (CONUS) as needed.
Hands-on experience working with hardware components and systems.
Proficiency in diagnosing and resolving system-related issues.
Ability to deploy for extended periods to various OCONUS operating locations and meet current DoD and Combatant Command requirements for deployed locations.
Successful completion of a pre-deployment medical assessment.
Willingness and ability to work extended hours, holidays, and shift schedules as required.
Current, valid passport and ability to obtain a visa for international travel.
Current/active Secret U.S. Security Clearance; U.S. citizenship is required for employment.
Ability to lift up to 50 pounds regularly, stand and walk for extended periods, and use hand and finger dexterity to work with small mechanical components and tools.
Ability to work in noisy environments with potential exposure to hazardous materials; hear spoken communications and detect auditory signals from machinery.
Ability to climb ladders, crawl in confined spaces, work at heights, and drive or operate a vehicle for frequent travel.
Ability to read technical manuals, schematics, and computer screens; accurately inspect and troubleshoot equipment.
Strong attention to detail, ability to follow detailed instructions, and adherence to safety protocols, including identifying and mitigating hazards.
Ability to work in a combination of office and field environments.

Nice To Haves

Associate’s degree in a related field of study.
Basic understanding of a network analyzer, spectrum analyzer, signal generator, oscilloscope, and advanced troubleshooting.
Background in the aerospace and defense industry, the U.S. Department of Defense, or the U.S. military.
Experience configuring and maintaining hardware systems in a technical environment.
Demonstrated ability to perform field service tasks, including installation, maintenance, and repair of hardware systems.

Responsibilities

Perform routine maintenance and repair on aerospace and defense equipment and systems.
Assist with installation and commissioning of new equipment at customer sites.
Diagnose technical issues and implement solutions to minimize downtime.
Provide on-site customer training and support on equipment operation and maintenance.
Maintain detailed logs of maintenance activities, repairs, and equipment status.
Collaborate with engineering teams to report and troubleshoot complex technical problems.
Follow safety regulations and company policies while performing tasks.
Manage and maintain inventory of spare parts and tools.
Provide timely and accurate reports to supervisors and project managers.
Travel to customer locations as required.