Field Service Technician I

Sierra Nevada Corporation•Plano, TX

About The Position

The Field Service Technician I provides technical maintenance, repair, and support services for equipment and systems at customer locations. The role involves installing, operating, maintaining, repairing, and upgrading products, applying knowledge of mechanical and electrical systems, and collaborating with customers to ensure optimal equipment performance. The technician maintains detailed records of field activities and works with engineering teams to report and troubleshoot complex technical problems. The position supports SNC’s Mission Solutions and Technologies (MST) business area, which provides command/control, communications, integrated ISR, force protection, and security solutions for Department of Defense, Department of Homeland Security, commercial, and international customers. Work includes frequent travel to customer locations, including extended deployments outside the continental United States. The position may involve extended hours, holidays, and shift schedules as required, and requires a current/active Secret U.S. Security Clearance and U.S. citizenship.

Requirements

High school diploma or GED equivalent; a higher-level degree may substitute for experience, and related experience may be considered in lieu of required education.
Exposure to technical schematics, diagrams, blueprints, manuals, and/or publications.
Familiarity with troubleshooting techniques.
Basic understanding of electrical wiring concepts.
Familiarity with the Linux operating system and commands.
Prior experience with Security+, Network+, CCNA, and/or A+.
Hands-on experience working with hardware components and systems.
Proficiency in diagnosing and resolving system-related issues.
Ability to travel outside the continental United States for extended periods and within the continental United States as needed.
Ability to deploy for extended periods to various OCONUS operating locations and meet current DoD and Combatant Command requirements for deployed locations.
Must successfully pass a pre-deployment medical assessment.
Willingness and ability to work extended hours, holidays, and shift schedules as required.
Current, valid passport and ability to obtain a visa for international travel.
Current/active Secret U.S. Security Clearance and U.S. citizenship are required for employment.
Ability to lift up to 50 pounds regularly; stand and walk for extended periods; and use hand and finger dexterity to work with small mechanical components and tools.
Ability to work in noisy environments with potential exposure to hazardous materials and to hear spoken communication and equipment signals in those environments.
Ability to climb ladders, crawl in confined spaces, work at heights, and drive or operate a vehicle for frequent travel.
Ability to read technical manuals, schematics, and computer screens; inspect and troubleshoot equipment accurately; follow detailed instructions and safety protocols; identify and mitigate safety hazards; and maintain accuracy and attention to detail.
Ability to work in a combination of office and field environments.

Nice To Haves

Associate’s degree in a related field of study.
Basic understanding of network analyzers, spectrum analyzers, signal generators, oscilloscopes, and advanced troubleshooting.
Background in the aerospace and defense industry, the U.S. Department of Defense, or the U.S. Military.
Experience configuring and maintaining hardware systems in a technical environment.
Demonstrated ability to perform field service tasks, including hardware installation, maintenance, and repair.

Responsibilities

Perform routine maintenance and repairs on aerospace and defense equipment and systems.
Assist with installation and commissioning of new equipment at customer sites.
Diagnose technical issues and implement solutions to minimize downtime.
Provide on-site customer training and support on equipment operation and maintenance.
Maintain detailed logs of maintenance activities, repairs, and equipment status.
Collaborate with engineering teams to report and troubleshoot complex technical problems.
Follow safety regulations and company policies while performing work.
Manage and maintain inventories of spare parts and tools.
Provide timely and accurate reports to supervisors and project managers.
Travel to customer locations as required.
Install, operate, maintain, repair, and upgrade company products.