Field Service Technician I

Canon Careers•Providence, RI

27d•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to provide routine maintenance for Canon-supported products in accordance with Service and Parts Standards. This customer-facing role delivers efficient, responsive, and accurate field, shop, and on-site maintenance, supports customer satisfaction, and helps maintain the performance of assigned machines. The technician also contributes to branch and district performance targets and reports product failure trends and serviceability issues to a manager with supporting documentation. The role requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other related measures. It is a full-time, on-site position requiring presence at assigned offices, worksites, or territories on scheduled workdays.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to take necessary steps to obtain security and other clearances required to enter customer premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Compliance with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.
Must be legally authorized to work in the United States; visa sponsorship is not offered.
Must reside in the United States at the time of hire.

Responsibilities

Report product failure trends and serviceability issues to a manager with supporting documentation, ensuring accurate information and record keeping.
Meet customer demands by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Demonstrate strong customer communication and satisfaction skills.
Maintain the performance of assigned machines.
Facilitate performance that helps achieve branch and district metric targets.