Field Service Technician I - Philadelphia, PA (4-Day Workweeks & Company Vehicle)
About The Position
At Hach, a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. Reporting to the Field Service Manager, the Field Service Technician is responsible for delivery of high-quality customer service, performing preventative maintenance, routine repair, and calibration/verification of Hach devices located at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants). This role will be based in the Philadelphia area and supports our customers throughout the territory. Daily travel to customer sites with up to 75% overnight stays. Company-paid travel, accommodations, and meals are provided for overnight stays.
Requirements
- Previous experience in a travel-based field service and/or customer-facing roles strongly preferred.
- HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
- Basic mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair is helpful but not required.
- A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.
Nice To Haves
- Associates/technical degree preferred
- experience with preventative maintenance and technical diagnostics/repair is helpful
Responsibilities
- Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
- Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.
- Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc....Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2).
- Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
- Follows safe work practices according to company policy.
- Executes administrative activities in support of service visits.
Benefits
- medical/dental/vision
- 401(k) with company matching
- PTO (up to 17 days a year)
- 48 hours of Paid Sick Leave
- Company car (maintenance/fuel paid for by us)
- Company Cell phone
- Corporate credit card for company expenses
- Dedicated support staff to assist you in helping your customers.
- Career coaching and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
