Field Service Technician 2
HOLT Group•Georgetown, TX
•Onsite
About The Position
The Field Service Technician II provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Requirements
- More than two years of heavy equipment experience required; three or more years preferred
- High school diploma or equivalent preferred
- MSHA certification preferred
- Air conditioning certification preferred
- Crane/Rigger certifications preferred
- Valid Driver’s license required
- Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
- Must own required tools to perform repairs
- Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
- Frequently moves materials or equipment weighing up to 80 lb
- Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
- Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
- Be able to maneuver safely and work underneath equipment
- Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Nice To Haves
- High school diploma or equivalent preferred
- MSHA certification preferred
- Air conditioning certification preferred
- Crane/Rigger certifications preferred
Responsibilities
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Performs minor repairs and minimal troubleshooting offsite with minimal supervision
- Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
- Removes and install parts, disassembles and assembles basic components
- Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
- Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
- Operates equipment and vehicles with possession of all necessary licenses and certificates
- Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
- Adheres to contamination control and HAZMAT rules and regulations
- Maintains all company equipment, tools, and vehicle in a good, clean, and working order
- Communicates job progress to supervisor and customer as needed
- Completes assigned jobs and task to meet flat rate time and re-work standards
- Works overtime as required by workload and customers’ needs
- Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
- Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
- Requires regular and punctual employee attendance
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
