Field Service Technical Support Specialist (Temporary, 6 Months)

Brinks Home • Farmers Branch, TX

2d

About The Position

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: We are currently seeking a determined Field Service Technical Support Specialist who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. As a Field Service Technical Support Specialist at Brinks Home, you will play a crucial role in ensuring the smooth operation and maintenance of security systems for our customers. Your responsibilities will include on-site technical support, equipment installation, repairs, and customer service. You’ll collaborate with colleagues, troubleshoot issues, and build strong relationships with our valued customers.

Requirements

• Tech experience preferred
• High school diploma or GED required
• Proficient problem solving and communication skills
• Excellent computer skills

Responsibilities

• Handle calls and communicate via chat from field technicians needing to complete work orders, receive confirmation of signals, or update job/account info.
• Register cell units, issue confirmation numbers for communication tests sent by technicians, process two-way voice tests, build accounts for field technicians, etc.
• Navigate multiple vendor websites, and internal applications to complete job functions.
• Provide basic troubleshooting of two-way or communication issues.
• Responsible for accurate data entry of customer’s info, system info, and equipment to ensure proper dispatch in the event of an actual alarm.
• Accurately clear technician from job to ensure time on site is captured for billing purposes.
• Capture any comments or issues as stated by technician(s) to ensure potential issues are followed up on and resolved.
• Responsible for registration of cellular communication devices allowing for transmission of signals in the event of an actual alarm.
• Will utilize chats to communicate with technicians via Quiq

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED