Field Service Technical Coordinator

Eaton Corporation • Pleasanton, CA

1d • $117,000 - $172,000

About The Position

Eaton’s ES AMER ESS division is seeking a Field Service Technical Coordinator to oversee day-to-day office operations, including field service manpower, engineering, sales support, and coordination of field service projects. The role assists with managing the District’s job schedule and backlog, preparing job plans, budgets, schedules, personnel and equipment requirements, customer deliverables, and other project needs. It supports projects from planning through closeout while monitoring scope, schedule, cost, safety, quality, and customer expectations. The position also assists with short-term business financial forecasts, the annual profit plan, cost estimates, proposals, and negotiations.

The coordinator provides technical and project support to Field Service Representatives and Operations Coordinators; maintains service equipment and inventory; supports customer relationships and sales quotations; and coordinates with plants, business units, subcontractors, and vendors. The role includes customer consultations, emergency response, and 24-hour, seven-day-a-week on-call duty. It coordinates project kickoff, customer communication, materials, site access, outages, testing, documentation, and closeout, while tracking milestones, labor, costs, risks, and changes. The position requires safe work practices and compliance with applicable portions of Eaton’s EESS Qualified Electrical Worker program and required recertifications.

The role is designated as a Regular Driver and requires a current, unrestricted driver’s license, a satisfactory Motor Vehicle Record, and driving an Eaton vehicle. Applicants must also submit to periodic customer-required background and drug screenings. Eaton does not provide employment immigration sponsorship or support for this position. Relocation assistance is offered to candidates residing outside a 75-mile radius of Pleasanton, California. The stated annual salary range is $117,000–$172,000; actual pay depends on skills, experience, qualifications, market, and business considerations. Eaton offers health and welfare benefits, retirement benefits, and paid and unpaid time away from work, subject to eligibility and other factors.

Requirements

• High school diploma/GED or higher and at least 5 years of field service experience evaluating and servicing electrical distribution and control systems; alternatively, completion of an accredited trade school and/or program with at least 9 years of such experience.
• Current, unrestricted driver’s license and satisfactory Motor Vehicle Record.
• Ability to drive an Eaton vehicle.
• Ability to complete and maintain compliance with Eaton’s safety program and applicable EESS Qualified Electrical Worker requirements and recertifications.
• Strong organizational, project, time, and task management skills, including use of personal computers and software systems to manage and track priorities.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.
• Financial and commercial knowledge.
• Leadership and coaching/mentoring strengths with field and office personnel.
• Strong technical knowledge and understanding of the Electrical and EESS industry, products, and solutions.
• Working knowledge of the sales function, customer channels to market, and negotiation techniques; ability to assist with proposals and negotiations.
• Must submit to periodic customer-required background and drug screenings.
• Eaton does not provide employment immigration sponsorship or support for this position.

Nice To Haves

• Bachelor’s degree in electrical engineering, mechanical engineering, or engineering technology.
• At least 5 years leading and managing large service engineering projects of complex scope.
• Strong technical knowledge and understanding of the Electrical and EESS industry, products, and solutions.

Responsibilities

• Oversee day-to-day office operations, including field service manpower, engineering, sales support, and field service project coordination.
• Assist in managing the District’s job schedule and backlog, including preparing job plans, budgets, schedules, personnel and equipment requirements, and customer deliverables.
• Support project coordination from planning through closeout, monitoring scope, schedule, cost, safety, quality, and customer expectations.
• Assist the District Manager and Coordinator with short-term financial forecasts, the annual profit plan, proposal cost estimates, and negotiations.
• Provide technical and project coordination support to Field Service Representatives and Operations Coordinators, including scope review, resource planning, scheduling, site readiness, and issue resolution.
• Prepare timely, detailed, and accurate reports on service work, product performance, warranty liabilities, project progress, cost performance, change orders, and company expense and time allocation.
• Maintain service and test equipment and tools in good working condition and maintain sufficient inventory for standard calls.
• Develop and maintain customer relationships; support Sales with initial and follow-up quotations; and coordinate procurement of parts and services with plants, business units, subcontractors, and vendors.
• Help manage field activities against project scope, schedule, budget, safety, and quality requirements.
• Provide customers with basic applications information by phone or on-site consultation and respond to emergency situations with minimal notification while on 24-hour, seven-day-a-week call duty.
• Coordinate project kickoff, customer communication, material and equipment availability, site access, outage requirements, testing, documentation, and final project closeout.
• Monitor project milestones, labor utilization, costs, risks, and changes; escalate constraints and coordinate corrective actions.
• Build and maintain working relationships with customers, authorized service shops, other service organizations, and product business units to support customer satisfaction.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and work at diverse sites.
• Complete and maintain compliance with Eaton’s safety program and policy, including applicable EESS Qualified Electrical Worker program requirements and annual recertifications.
• Drive an Eaton vehicle and meet driver safety requirements.
• Submit to periodic customer-required background and drug screenings.

Benefits

• Health and welfare benefits.
• Retirement benefits.
• Paid and unpaid time away from work.
• Relocation assistance for candidates residing outside a 75-mile radius of Pleasanton, California.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED