Field Service Tech II

PGT Industries•East Lake-Orient Park, FL

6d•Onsite

About The Position

The Field Service Technician represents the company in a professional and customer-focused manner while diagnosing product issues, completing repairs, and delivering high-quality service in customer homes and job sites. This role is critical in ensuring positive customer experience and maintaining the integrity of our products. MITER Brands is one of the largest manufacturers of residential windows and doors in the United States, known for delivering high-quality, energy-efficient products and an exceptional customer experience. With a growing national presence, MITER Brands supports both new construction and replacement markets through a family of trusted brands. Our portfolio includes MI Windows & Doors, Milgard Windows & Doors, PGT Custom Windows & Doors, and Western Window Systems—each bringing unique strengths, innovation, and craftsmanship to our customers across the country. At MITER Brands, our people are at the heart of everything we do. We foster a collaborative, team-oriented culture where employees are empowered to grow, contribute, and make a meaningful impact. As we continue to expand, we’re excited to welcome individuals who are motivated to build their careers with a company that values quality, service, and innovation.

Requirements

High school diploma or GED preferred
Some experience or working knowledge of windows and doors is preferred
Experience in a service, construction, or hands-on technical environment is a plus
Comfortable using mobile devices and service software for documentation and scheduling
Basic computer proficiency, including Microsoft Outlook and Windows
Knowledge of safe operation of hand and power tools
Strong interpersonal skills with the ability to communicate effectively with customers and team members
Ability to read, write, and understand basic English
Bilingual (English/Spanish) is a plus in certain markets
Strong problem-solving skills and ability to diagnose repair issues
Ability to work independently and as part of a team
Good judgment and ability to escalate issues when needed
Basic math skills and ability to read a tape measure
Strong attention to detail and commitment to quality work
Valid driver’s license with a clean driving record
Ability to become Aerial Lift certified within 6 months of hire
Frequent travel to customer homes and job sites
Physical work including lifting, carrying, and using tools
Combination of indoor and outdoor work environments

Nice To Haves

Some experience or working knowledge of windows and doors is preferred
Experience in a service, construction, or hands-on technical environment is a plus
Bilingual (English/Spanish) is a plus in certain markets

Responsibilities

Diagnose product issues and perform repairs at customer homes and job sites
Communicate professionally and courteously with customers, coworkers, and internal teams
Accurately document all service calls, observations, and completed work using company systems (iPad, laptop, or mobile device)
Collaborate with team members and support senior technicians on service calls
Safely operate hand and power tools to complete repairs and installations
Maintain service vehicle, tools, and inventory to ensure readiness and efficiency
Ensure job sites are left clean and returned to their original condition
Pick up, deliver, inspect, and manage parts and materials for service work
Assist with warehouse organization, inventory management, and unloading deliveries as needed
Follow all company safety policies and procedures
Submit all service documentation and closing information in a timely manner