Field Service Tech II

IGT, a Nevada Corporation•New Orleans, LA

1d•$23 - $24•Onsite

About The Position

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to customer locations to deliver supplies and to install, remove, or repair IGT equipment and communication devices. Performs advanced troubleshooting to identify, resolve, and provide root cause analysis. Performs installations and conversions with minimal supervision. Perform and/or assist on signage and merchandising installs with high proficiency. Perform configuring to all progressive controllers and merchandising equipment with high proficiency. Serves as customer contact on technical and service-related issues. Performs self-inventory audits with minimal variances. Assists with determining and defining daily objectives for site specific product installations, maintenance, and customer support. Perform software updates to all Games, FinTech, and Loyalty products with high proficiency. Performs other related duties as assigned and actively seeks out items that need addressing. Minimal to Moderate Supervision Required. Willingness to work overtime, on-call rotation, and weekend support as needed.

Requirements

High school degree or GED equivalent required.
3 - 5 years of experience in a customer service related position.
3 - 5 years of experience in technical repairs.
Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
Ability to obtain security clearance.
Ability to pass pre-employment reference, background check requirements and pre-placement physical and drug testing.

Nice To Haves

Building collaborative relationships
Communication
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership
Time Management
Safety Focus
Adaptability

Responsibilities

Maintaining and servicing IGT equipment at Retailer (customer) locations.
Responding to customer locations to deliver supplies and to install, remove, or repair IGT equipment and communication devices.
Performing advanced troubleshooting to identify, resolve, and provide root cause analysis.
Performing installations and conversions with minimal supervision.
Performing and/or assisting on signage and merchandising installs with high proficiency.
Configuring all progressive controllers and merchandising equipment with high proficiency.
Serving as customer contact on technical and service-related issues.
Performing self-inventory audits with minimal variances.
Assisting with determining and defining daily objectives for site specific product installations, maintenance, and customer support.
Performing software updates to all Games, FinTech, and Loyalty products with high proficiency.
Performing other related duties as assigned and actively seeking out items that need addressing.
Working overtime, on-call rotation, and weekend support as needed.