Field Service Tech I

Baxter International Inc. • Guaynabo, PR

3d • Onsite

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Where your purpose accelerates our mission This is where your technical expertise keeps healthcare moving. As a Field Service Technician I at Baxter, you will install, maintain, troubleshoot, and repair critical medical equipment used in patient care. In this role, you will support equipment reliability across healthcare environments and ensure devices operate in accordance with performance and regulatory requirements. Your role at Baxter You will support the full lifecycle of Baxter equipment across customer sites, including installation, maintenance, and repair. This role is responsible for executing service activities that reduce equipment downtime and maintain compliance with quality standards. Your team You’ll be part of a field service organization responsible for executing equipment service, maintenance, and installation activities across customer locations. The team operates in regulated healthcare environments and follows standardized procedures to ensure consistent service delivery.

Requirements

• Associate degree with 5+ years of technical or field service experience, OR bachelor’s degree with 2+ years of experience, OR equivalent field service experience (5–7 years)
• Experience performing equipment installation, maintenance, and repair
• Experience using diagnostic tools and technical documentation
• Computer literacy for service documentation and reporting
• Ability to read and interpret technical documentation in English
• Availability for travel and non-standard work schedules, including weekends and holidays

Responsibilities

• Install, maintain, and repair medical equipment at customer sites
• Perform preventive maintenance in accordance with defined service schedules
• Troubleshoot and diagnose equipment malfunctions using established procedures and tools
• Execute root cause analysis and implement corrective actions for equipment failures
• Perform equipment testing, calibration, and performance verification procedures
• Schedule and complete service activities in alignment with defined service timelines
• Maintain service documentation in compliance with quality and regulatory standards
• Travel to customer sites to perform installation, maintenance, and repair activities

Benefits

• Medical and dental coverage that start on day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays
• Paid time off ranging from 20 to 35 days based on length of service
• Family and medical leaves of absence
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree