Field Service Tech I

Brightstar Lottery • Town of Colonie, NY

3d • $19 - $21 • Onsite

About The Position

Brightstar seeks a Lottery Field Services Technician in Latham, NY area to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support. This will be a Sunday - Thursday position. The hours are as follows : 3 day shifts 9am - 5:30pm and 2 night shifts - 12pm - 8:30pm.

Requirements

• High school degree or GED equivalent required.
• 2 - 3 years of experience in a customer service-related position
• 2 - 3 years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Must be able to drive a 20ft box truck on occasion, CDL license NOT required.
• Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
• Must be able to transport with the assistance of a colleague and lifting equipment, up to 800lbs.
• Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
• May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.
• Must reside in proximity to the area of coverage

Responsibilities

• Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles.
• Maintain equipment to promote the continuous operation of Brightstar equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

Benefits

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated in the first year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement
• health, dental, and vision insurance
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED