Field Service Tech I

Chart Industries • Buffalo, NY

19h • Onsite

About The Position

Support the installation, maintenance, and troubleshooting of Howden equipment across a variety of customer sites and industries. Diagnose mechanical and electrical issues, perform repairs, and ensure equipment operates within performance and safety standards. Serve as a trusted on-site partner to customers, providing technical expertise, clear communication, and responsive service. The position reports to the Field Service Manager who is part of the Operations Organization for the business.

Requirements

• Ability to read and interpret mechanical drawings, electrical schematics, and technical documentation.
• 3+ years of hands-on technical experience in field service, maintenance, manufacturing, or a related environment.
• Strong mechanical aptitude with experience working on industrial or rotating equipment.
• Experience troubleshooting and repairing mechanical and/or electrical systems.
• Familiarity with alignment, balancing, and general maintenance practices preferred.
• Basic electrical knowledge (motors, controls, etc.) is a plus.
• Strong communication skills with the ability to interact effectively with customers and internal teams.
• Proficient in Microsoft Office and comfortable completing digital service reports.
• Ability to work independently in the field and manage changing priorities.
• Willingness to travel extensively and adapt to varying work environments.

Responsibilities

• Provide on-site technical support for installation, repair, and maintenance of Howden equipment, ensuring performance and quality standards are met.
• Perform equipment inspections, technical walkdowns, and troubleshooting to diagnose issues and deliver effective solutions.
• Utilize tools such as vibration analysis and laser alignment equipment to support testing, balancing, and equipment reliability.
• Complete and submit service reports, customer call reports, expense reports, and time sheets accurately and on-time.
• Support customer responsiveness by participating in service calls, identifying issues, and recommending solutions aligned with Howden capabilities.
• Collaborate with internal teams including Aftermarket, Sales, and Operations to support customer needs and service execution.
• Identify opportunities for additional services or equipment and communicate leads to Sales to support business growth.
• Gather and document site and equipment data, maintaining accurate records with CRM systems.
• Ensure compliance with all safety standards, reporting incidents, or near misses.
• Contribute to continuous improvement by recommending enhancements to processes, service delivery, and customer response times.

Benefits

• Medical, dental and vision insurance
• Employer contributions to an HSA account
• Health Care and Dependent Care Flexible Spending Accounts (FSA)
• Company-paid short-term and long-term disability coverage
• Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage
• Up to two weeks of paid family leave
• 401k retirement savings plan including a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed