Field Service Tech I

MITER Brands • Pompano Beach, FL

2d • Onsite

About The Position

The Field Service Technician I represents PGT Innovations in a professional manner while supporting the diagnosis and repair of window and door products at customer job sites and residences. This entry-level role works under the direction of senior technicians and team leaders, assisting with service tasks, documentation, and site preparation while delivering a positive customer experience.

Requirements

• Ability to safely use hand and power tools.
• Comfort using tablets, mobile devices, and computers for documentation and scheduling.
• Familiarity with Microsoft products such as Outlook and Windows.
• Strong attention to detail and willingness to learn new skills.
• Ability to work both independently and as part of a team.
• Clean driving record in accordance with PGT Innovations’ safe driving policy.
• Physical ability to lift, carry, and perform hands-on work in various job-site environments.

Nice To Haves

• High school diploma or GED preferred.
• Basic working knowledge of windows and doors is a plus.

Responsibilities

• Assist senior Field Service Technicians with on-site service work, including lifting, carrying, staging parts, and handling tools.
• Complete assigned tasks such as picking up and delivering parts, warehouse organization, and site preparation.
• Clean installed products at customer sites as needed and ensure job sites are returned to their original condition.
• Safely operate hand and power tools in accordance with company safety standards.
• Unpackage and inspect incoming parts to ensure they meet quality guidelines; document and report defects as required.
• Assist with unloading delivery trucks and maintaining proper inventory of parts and supplies in the warehouse and service vehicles.
• Maintain cleanliness and basic upkeep of assigned service vehicles, ensuring safe operation at all times.
• Document service calls accurately using mobile devices (iPad, laptop, or similar technology).
• Submit completed service documentation promptly through the designated service software.
• Communicate courteously and professionally with customers, coworkers, and supervisors.
• Follow all company, department, and safety policies while performing duties.
• Perform other related tasks as assigned.

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO) and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees