Field Service Team Lead - Los Angeles, CA
About The Position
Aggreko is seeking a Field Service Team Lead in Santa Fe Springs, CA, to ensure customer satisfaction by delivering best-in-class services. This role involves understanding customer requirements, providing timely and effective solutions, and ensuring maximum equipment availability through strict adherence to maintenance and servicing policies. The Field Service Team Lead plays a vital role in the efficient operation of service centers, supporting the Service Center Manager (SCM) and a team of technicians to achieve optimal operational results. This position emphasizes leadership, coaching, and development to ensure high team performance and capability, while maintaining accurate records and ensuring timely submission of reports for customer payments.
Requirements
- Associate degree or higher in a related field and/or relevant experience, specialized diploma, or vocational training.
- Experience in the definition of labor requirements, including skill sets required and quantification of time for all workshop-related activities.
- Ability to prioritize and respond with the appropriate sense of urgency.
- Experience in operations or the rental industry.
- Excellent ability to operate under minimal supervision.
- Power user of Microsoft PowerPoint, Excel, Work, Teams, and other software programs.
- Availability to work the assigned schedule, travel to work locations (if needed) and be on standby for work outside of regularly scheduled shifts.
- Must be able to stand, walk and sit for prolonged periods of time; and be able to walk over uneven terrain with functional balance that does not require any special assistive devices.
- Must be able to move the extremities and spine through a functional range of motion that will permit work to be safely performed from ground / floor level to full overhead level.
- Must have good finger dexterity to manipulate small items, functional hand-eye coordination, and functionally grip with adequate strength to safely hold tools and stair railing or ladders.
- Must be able to safely meet the physical demands outlined in the Essential Physical Capacities Assessment and pass the post-offer physical abilities assessment, which includes being able to lift (60 lbs), push/pull (80 lbs), carry (60 lbs), climb stairs and ladders as well as a combination of climbing while carrying objects (15 lbs), stoop, kneel and squat.
Responsibilities
- Assist in the efficient operation of service centers and their SCM.
- Provide vital support to the SCM in carrying out key responsibilities and overseeing the span of control within the service centers.
- Support a team of technicians to deliver optimal operational results.
- Share accountability for technician supervision and scheduling.
- Ensure high team performance and capability through daily leadership, coaching, development, and corrective actions.
- Ensure timely maintenance and guarantee asset availability and reliability both before delivery and during operation.
- Manage equipment transfer requests and confirm all units are green carded and fully functional for deployment.
- Maintain accurate records of yard-based assets and inventory, oversee parts supply and core returns, and monitor service material costs in line with budget and KPIs.
- Ensure accurate and timely submission of commissioning reports, test reports, rental log sheets, performance sheets, KPI sheets, and decommissioning reports to facilitate final customer payments.
- Review and certify technician expense reports in Concur.
- Prepare requisitions and confirm receipt of supplies, parts, and fleet.
- Execute customer contracts and deliver services in line with Aggreko standards.
- Ensure strict adherence to company policies and procedures.
Benefits
- Full-time leadership role
- Pay range $95,000 to $125,000 per year
- Industry-leading benefits
- Continuous learning and career development opportunities
- A safety-first culture where your team’s wellbeing is paramount working on brand new technology
- Annual bonus Program
- No premium cost medical plan option available
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
