Field Service Support Technician

Connect America•Michigan Center, MI

2d•Onsite

About The Position

Connect America needs your talent to support our customers through a role as a Field Service Support Technician. We are open to candidates that have in-home experience, such as that with utility companies or as a home health worker, supporting customers in their home environment. We are open to full-time or part-time positions so this could also be a great fit for someone looking for a second income or who wants to work a schedule that still allows time to pursue other passions and interests. This position will support the Grand Traverse, MI area with a radius of up to 100 miles. The general schedule is M-F 9am-5:30pm, however, this role provides flexibility with respect to scheduling to meet customer needs. While the starting rate for this role is $15/hr, with additional earnings for each installation completed and other services completed weekly and with eligibility to receive mileage reimbursement, the opportunity is there to make up to $60,000 per year if working full-time. This position of Field Service Support Technician will be an integral role within our Lifeline business. For almost 50 years, Lifeline has been the leader in personal emergency response services in the home and in senior living communities. With a focus on serving the needs of our most vulnerable populations, today’s Lifeline delivers comprehensive senior population health solutions through emergency response services, medication management, predictive analytics and digital engagement. Our products and services meet the needs of a diverse set of stakeholders from seniors to caregivers, payers and providers ultimately driving improved enrollment, patient compliance and quality outcomes. The role of the Field Installer is to provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices. If you are a caring and compassionate person who enjoys speaking with seniors and can work independently, this could be the job for you! The territory you will cover is Grand Traverse, MI, with a radius of up to 100 miles.

Requirements

Ability to operate basic machinery (fax machine, PC) dexterity to install hardware.
Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
Ability to organize and prioritize multiple tasks and to follow step by step installation instructions.
Valid Driver’s license (Up to 75% travel - local within 100-mile radius).
Adheres to uniform/dress code as required by the company.
Ability to lift up to 40 pounds and ability to climb stairs.

Nice To Haves

In-home experience, such as that with utility companies or as a home health worker, supporting customers in their home environment.

Responsibilities

Ability to adjust training to meet the needs of our subscribers. This may include speaking more slowly and clearly to ensure they understand our service.
Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner.
Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products.
Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers.
Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards.
Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use.
Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required.
Provides management with feedback and ides for continuous improvement.
Occasional evening and/or weekend appointments required for emergency service work orders