Field Service Support Technician 2

Watlow Recruitment Team•St. Louis, MO

28d

About The Position

Watlow is a global leader in thermal solutions and industrial controls, designing, manufacturing, and servicing heaters, sensors, and controllers for industrial, semiconductor, energy, and life-science markets. The company is seeking a hands-on Field Service Technician to deliver service at customer sites. The Field Service Technician commissions, troubleshoots, and maintains Watlow products and systems at customer locations. As the onsite company representative, the technician works directly with customers to restore uptime, provide technical training, implement upgrades, and collect feedback to improve products and services. The role calls for strong electrical and mechanical aptitude, excellent communication, independent work, and frequent travel.

Requirements

Technical certificate, associate degree, or equivalent training in electrical, mechanical, controls, instrumentation, or a related field, with 0–2 years of relevant experience. Equivalent combinations of education, military training, apprenticeships, and hands-on experience may be considered.
Strong working knowledge of electrical systems, process controls, wiring, and power-distribution fundamentals.
Familiarity with industrial control system integration, including PLCs, SCADAs, HMIs, instrumentation, sensors, and basic networking and communications such as Modbus TCP, Modbus RTU, and Ethernet I/P.
Demonstrated experience with onsite troubleshooting and root-cause analysis using diagnostic tools such as a multimeter.
Ability to read and interpret electrical schematics, P&IDs, and mechanical drawings.
Valid driver’s license and ability to travel frequently, including overnight stays.
Excellent verbal and written communication skills and a strong customer-service mindset.
Willingness to work flexible hours, including occasional weekends and on-call shifts.

Nice To Haves

Experience with thermal systems, heaters, temperature sensors, and control loops.
Familiarity with general safety standards for low- and medium-voltage equipment and OSHA training.
Experience with logical programming of control equipment such as temperature and process controllers, HMIs, PLCs, SCADA, and DCS.
Prior experience working with OEMs, integrators, or large industrial end users.
Experience with service ticketing or CRM tools and structured documentation practices.

Responsibilities

Commission and troubleshoot industrial electric heaters, sensors, controllers, power panels, and associated systems.
Troubleshoot and resolve field equipment, controls, and integration issues involving mechanical, electrical, and software or controls systems.
Perform maintenance, programming, and validation of thermal system installations.
Provide technical guidance and training to customers’ maintenance, operations, and engineering teams.
Respond to service calls and participate in an on-call rotation to support customer uptime.
Prepare timely service reports, technical documentation, and parts or service tickets in company systems.
Maintain appropriate spare parts, tools, and calibration equipment for field assignments.
Coordinate with internal teams on documentation updates, spare-parts orders, and RMA processes to resolve customer issues.
Escalate complex issues to Engineering, Quality, and the Business Unit to help drive permanent corrective actions.
Comply with company and customer safety, quality, and regulatory requirements.