Field Service Support Associate

American Crane & Equipm • Amity Township, PA

4d • Onsite

About The Position

This is a developmental service support role designed to build foundational knowledge in service operations, customer communication, proposal coordination, and technical support. You’ll spend your time supporting service activity, helping customers, coordinating internally, and learning the full lifecycle of industrial field service operations. The role requires responsiveness, attention to detail, and the ability to keep multiple moving pieces organized. Your work will directly support customers, technicians, and revenue-generating service operations.

Requirements

• Authorization to work in the United States without current or future employer sponsorship
• Ability to verify identity and employment authorization (Form I-9)
• Eligibility to access export-controlled information where applicable
• Willingness to undergo a background check in accordance with applicable laws
• Willingness to undergo a pre-employment drug screen and randomized drug testing during employment
• Ability to meet the posted work schedule and required hours
• Ability to maintain reliable attendance and punctuality
• Willingness to follow all company safety policies and procedures
• Willingness to wear appropriate PPE when in shop or service areas
• Willingness to complete required safety and compliance training
• Ability to perform essential job functions with or without reasonable accommodation
• Ability to maintain professional conduct aligned with company expectations
• Ability to sit for extended periods performing computer-based work
• Frequent typing, data entry, and communication responsibilities
• Occasional standing, walking, and movement between departments
• Ability to lift and carry up to 50 pounds when needed
• Ability to safely navigate office, shop, and service environments
• Ability to climb ladders or work at heights occasionally if required

Nice To Haves

• Associate’s or Bachelor’s degree in Business or related field
• 0–2 years of experience in customer service, administrative support, or sales support
• Exposure to industrial, manufacturing, or service environments
• Ability to learn basic mechanical and electrical concepts

Responsibilities

• Respond to incoming service calls, emails, and customer inquiries
• Provide timely updates regarding service needs and next steps
• Support outbound customer follow-up communication
• Build professional relationships with customers and internal teams
• Assist with preparation of service proposals and estimates
• Support order write-ups and service documentation
• Track proposals throughout the sales cycle and maintain status updates
• Review service reports for accuracy and completeness
• Assist with parts sourcing and coordination
• Support scheduling and coordination of service-related activities
• Help facilitate communication between technicians, sales, and operations teams
• Support basic project coordination and follow-up tasks
• Maintain accurate records within CRM and internal systems
• Track customer interactions, proposals, and follow-up activities
• Support sales and service teams with operational and administrative needs
• Develop understanding of crane products and service offerings
• Learn service support workflows and operational processes
• Progress toward ownership of smaller proposals, accounts, and customer interactions

Benefits

• Medical, vision, dental, and life insurance available day one
• Generous paid time off with rollover each year
• 401(k) retirement plan with company match
• 10 paid company holidays
• Tuition reimbursement and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED