Service Support Associate

The Canada Life Assurance Company • Vancouver, BC

1d • Hybrid

About The Position

We are looking for a Service Support Associate. As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.

Requirements

• Highly adaptable, driven to be your best, and proven initiative
• Well-developed customer service skills
• Strong oral and written communication skills
• Requires excellent Word, Excel, PowerPoint and Outlook skills
• Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
• Attention to detail key
• Good problem-solving skills
• Ability to work independently as well as in a team environment
• Minimum high school diploma
• In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program

Nice To Haves

• Knowledge of the group insurance industry would be an asset

Responsibilities

• Acting as a liaison between clients and head office departments
• Handle routine client changes, and administrative and claim inquiries
• Process client plan changes
• Process advisor changes
• Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
• Word processing duties including a variety of materials such as client correspondence, and census data requests, etc.
• Responsible for the creation of client and advisor reporting
• Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized, and effective Group Customer Team
• Provide back-up support to other positions on the team as required

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED