Field Service Supervisor 1

HOLT Group•Bridgeport, TX

7d•Hybrid

About The Position

This position is responsible for ensuring the successful management and achievement of work performed in the service area and operational goals by providing quotes for jobs and work order review for customer billing; customer communications; field safety practices and compliance with field operating policies. This position has a major responsibility to ensure the complete and total satisfaction of internal and external customers while continually striving to achieve all corporate goals.

Requirements

Minimum 3 years of heavy equipment repair experience in shop and field required
Valid driver’s license

Nice To Haves

5 or more years of heavy equipment repair experience in shop and field preferred
Minimum of 2 years of supervisory or leadership experience preferred

Responsibilities

Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company
Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
Review monthly service operations branch statement to assess progress on department business goals
Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
Successful completions of other key projects as may be assigned by management
Work safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Perform other duties as assigned
Demonstrate alignment with the company's mission and core business values
Collaborate with key internal/external resources
Participate in ongoing self-development
Interviewing, hiring, and training employees
Planning, assigning, and directing work
Coaching and development
Appraising performance
Rewarding and disciplining employees
Addressing complaints and resolving problems