Service Supervisor - Field

Fabick Cat•Salem, IL

19h•Onsite

About The Position

Fabick Cat is seeking a Service Supervisor - Field to join their team. This role is responsible for overseeing service operations, managing personnel, and ensuring customer satisfaction. The company emphasizes a family-like atmosphere and invests in employee development to foster a legacy of service excellence. This position offers a competitive total compensation and benefits package.

Requirements

2 year Technical Degree with emphasis on Diesel Engine or Earthmoving Repair is required
Bachelor’s degree in Business Management or related field
3-7 years of heavy duty or diesel engine service experience
5 plus years in supervision, preferably supervising technicians
Excellent written and oral communication skills
Proficiency in Microsoft Word, Excel, and other business software applications

Responsibilities

Reviews customer request for service to ascertain cause for service request, type of malfunction and customer address.
Determines staff hours, number of personnel, parts, and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance working according to workers knowledge, experience, and repair capabilities on specific types of products.
Arranges for transportation of machines and equipment to customer’s location for repairs or from customer’s location to shop for repairs that cannot be performed on premises. Finalizes Invoicing.
Review of work hours and parts utilized and work performed for each service call. Requisition replacement parts and supplies.
Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. Monitor employees’ work levels and review work performance.
Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules. Investigate accidents and injuries, prepare reports of findings.
Compile operational and personnel records, such as time and productions records, inventory data, repair and maintenance statistics, and test results.
Communicate with customer regarding repair status and possible charges to be made on the machine during the repair process. Prepare and present service repair estimates.
All other duties as assigned.