Field Service Supervisor

Panasonic•St. Louis, MO

10d•Hybrid

About The Position

The Field Service Supervisor II owns service operations with direct responsibility for service execution while leading a team, or teams, to accomplish specific objectives within a given time frame, with available resources, according to customer rules of engagement. This role is responsible for the coordination of performance, quality of all work, and Customer Satisfaction for assigned stores. They are also responsible for the coordination of all maintenance operations for assigned stores/facilities with the Store COR, FE or CO, as appropriate. In conjunction with the Program Manager, this role will oversee project budgets, maintain adherence to forecasts, and identify possible cost savings opportunities and/or risks. The Field Service Supervisor II is responsible for managing schedules at assigned contract locations regarding revisions and assignments to best meet the terms of the contracts and fulfill the customer’s needs. This role conducts performance appraisals along with other service supervisory personnel to recommend merit increases, promotions, training, and disciplinary action for team members. They are also responsible for assistance in recruiting, interviewing, and building a strong team through onboarding and coaching of new service team employees. The role includes coordination of subcontractors in the assigned areas to ensure successful completion of the projects, including verification of scope of work and acceptance by the customer. Additionally, the Field Service Supervisor II is responsible for the bidding/collection and review process for additional work, including development and presentation of quotes, verification of necessary work, and its completion. Finally, this role is responsible for driving adherence to all work safety policies and procedures among the team, and performing additional duties as necessary to maintain a productive Service department and organization.

Requirements

High School Diploma
3-5 years Experience to include management level, as well as technical HVAC-Refrigeration knowledge.
Must be able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Must be able to accommodate a flexible work schedule including weekends when necessary.
Must be able to travel both by air and auto on a regular basis
Must have excellent communication skills and professional disposition for customer interface.
Must have a valid driver's license and ability to rent automobiles as necessary.
Must be able to lift and carry up to 50 lbs. on a regular basis.
Must be able to walk, sit and climb stairs and ladders.

Nice To Haves

Bachelor's Degree

Responsibilities

Responsible for the coordination of performance, quality of all work and Customer Satisfaction for assigned stores.
Responsible for the coordination of all maintenance operations for assigned stores/facilities with the Store COR, FE or CO, as appropriate.
Work in conjunction with the Program Manager to oversee project budgets, maintain adherence to forecasts and identify possible cost savings opportunities and/or risks.
Responsible for the schedules at assigned contract locations regarding revisions and assignments to best meet the terms of the contracts and fulfill the customer’s needs.
Conducts performance appraisals along with other service supervisory personnel to recommend merit increases, promotions, training and disciplinary action for team members.
Responsible for assistance in recruiting, interviewing and building a strong team through onboarding and coaching of new service team employees.
Coordination of subcontractors in the assigned areas to ensure successful completion of the projects including verification of scope of work and acceptance of the customer.
Responsible for bidding/collection and review process for additional work including development and presentation of quotes, verification of necessary work and its completion.
Responsible for driving adherence to all work safety policies and procedures among the team.
Additional duties as necessary to maintain a productive Service department and organization.