Field Service Supervisor – Power Systems

H O PENN MACHINERY•Bronx, NY

4d•Onsite

About The Position

H.O. Penn Machinery is hiring a Field Service Supervisor – Power Systems in Bronx, NY. This role involves overseeing service operations, ensuring customer satisfaction, and managing a team of technicians. The supervisor will be responsible for the successful delivery and sale of services, effective communication with stakeholders, and maintaining profitable service operations. A key aspect of the role is building and developing a high-performing team, fostering a culture of engagement, collaboration, and safety.

Requirements

5+ years of experience in power systems, diesel engines, heavy equipment, or related field service operations, including troubleshooting and repair oversight.
Demonstrated leadership or supervisory experience, with the ability to coach, develop, and hold technicians accountable for performance, safety, and productivity.
Strong technical knowledge of electric power generation (EPG) systems, engines, electrical components, and diagnostic processes.
Proven ability to manage service operations and resources, including scheduling personnel, equipment, tooling, parts, and workload priorities to meet customer commitments.
Customer-focused mindset with excellent communication skills, capable of building relationships, resolving issues, and maintaining high levels of customer satisfaction.
Business and financial acumen, including experience managing service profitability, productivity metrics, and operational performance goals.
Commitment to safety excellence, with a strong understanding of EHS requirements, risk mitigation, and promoting a culture of safe work practices.

Responsibilities

Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment and time)
Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
Oversee technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner (including troubleshooting assistance)
Assure assigned service operations are completed successfully by providing resources (information, people, parts, tooling, etc.)
Ensure profitable service operations, for assigned area, by meeting expectations for service dashboard
Support growth through sales support
Provide a high level of customer satisfaction for assigned area (per customer surveys and feedback), in alignment with company values
Collaborate with EPG Field Service Manager and Product Support Sales Reps on actions for growth opportunities in promoting sales of Customer Service Agreements and product support
Develop close working relationship with Power Systems groups (PMs, New Sales, PSSRs, Rental) to communicate schedules, costs and coordinate work
Advise EPG Field Service Manager on adequate technician coverage to support sales volumes and opportunities
A high-performing workforce through effective hiring, development and retention of talent.
Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability
Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives
A culture that focuses on safety and safe work habits.
Be an active part in the continuous improvement of H.O. Penn’s safety culture
Timely completion of any required safety training for self (including all direct/indirect reports)
Adherence to all Environmental, Health, and Safety Policies
Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task