Field Service/Start-Up Engineer - SPS

TEL•Deer Valley, AZ

34d•Onsite

About The Position

Under direct supervision, the primary responsibility is to provide technical support and on-site services to customers. The Field Service/Start-Up Engineer I is expected to assist with equipment installations, repairs, and maintenance in a professional, efficient, and timely manner.

Requirements

High School Diploma or equivalent
1 years of relevant industry experience
Valid driver's license and clean driving record
Basic understanding and strong interest in technology and mechanical equipment
Ability to communicate effectively both orally and in writing
Ability to adhere to processes, policies, and procedures
Ability to identify and analyze problems, as well as develop and implement effective solutions
Strong customer service skills
Promote a culture that prioritizes safety and quality in all aspects of work
Ensure compliance with regulations and guidelines
Manage risks effectively, and considering corporate social responsibility (CSR) initiatives
Strong organizational skills with the ability to manage and prioritize multiple tasks
Flexibility to travel frequently to customer sites, often on short notice
Mechanical aptitude, manual dexterity, and ability to lift/carry objects up to 50 pounds is required.
May require bending/stooping/crawling/climbing.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Nice To Haves

Occasional travel to TEL factories, training facilities and customer locations may be required.

Responsibilities

Participate in comprehensive, paid onsite training to become familiar with TEL products, equipment, and standard operating procedures, which will include safety, technical, and classroom training sessions
Provide technical support to customers primarily via on-site visits
Assist with equipment installations, repairs, and maintenance
Conduct routine maintenance tasks, including inspections, cleaning, and preventative maintenance on equipment
Replace or repair defective parts or components as needed
Assist in troubleshooting simple technical issues
Generate performance reports, customer feedback, and assist with quality assurance activities
Maintain a professional and customer-focused approach at all times, ensuring customer satisfaction and maintaining positive relationships
Keep updated with the latest industry trends, product enhancements, and service techniques through continuous learning and training