Phoenix Start-Up Service Leader

City Year•Phoenix, AZ

3d•Onsite

About The Position

As a Phoenix Start-Up Service Leader, you will support ASU City Year Student Success Coaches as a role model and mentor, while continuing to coach and mentor elementary and high school students. You will help these students earn academic success, improve their attendance, and develop positive behaviors at school. You will plan and monitor individual student progress and work with teachers on whole class instruction, breakout spaces, and other in-class student assistance. This position will also be charged with specific tasks that support a unique first start up year. This position is unique to the Phoenix location, and only individuals who have completed at least one year in a City Year Corps Member position (Student Success Coach, Second Year, Service Leader, Team Leader) in another City Year location is eligible to apply. Although the Phoenix Start-Up Service Leader position will have similarities to other City Year Service Leader roles across the country, there are key differences in benefits and job scope.

Requirements

Completed at least one year in a City Year Corps Member position (Student Success Coach, Second Year, Service Leader, Team Leader) in another City Year location.
A high school diploma or GED is required as of July 1, 2026.
Be a U.S. citizen or legal permanent resident with authorization to work in the U.S.
Be 18-26 by July 1, 2026
Agree to and complete comprehensive background checks
Ability to sit for extended periods and occasionally stand or walk
Manual dexterity for typing, writing, and handling office equipment
Visual acuity to read screens and printed materials
Hearing ability to participate in conversations and respond to phone calls
Occasional lifting or carrying of items up to 10–20 lbs (e.g., office supplies)
Ability to communicate clearly in person, by phone, and in writing

Nice To Haves

Previous experience serving with City Year
Experience working with elementary or high school students
Experience in a start-up environment
Experience in training, school partnership coordination, recruitment, or fundraising

Responsibilities

Support start-up-year Phoenix site priorities, including training, school partnership coordination, recruitment, fundraising, and other operational initiatives that contribute to a successful site launch.
Serve as a peer leader and mentor to ASU Student Success Coaches by modeling effective service practices, supporting onboarding, and reinforcing City Year culture and expectations.
Partner with the Impact Manager to support implementation of the City Year service model through coaching, observation, problem-solving, and monitoring team and student progress.
Collaborate with teachers and school staff to provide targeted academic interventions (as needed) and promote positive student outcomes and a supportive school climate.
Demonstrate professionalism, adaptability, and accountability while serving as a resource for Student Success Coaches and helping foster a positive team culture.

Benefits

Medical, dental, vision
Healthcare FSA
Dependent care FSA
Pre-tax commuter benefits
Voluntary life/AD&D
401(k) eligibility and match
Employer paid short-term and long-term disability benefits
Basic life/AD&D
Employee Assistance Program
Vacation, sick time, personal days, organizational holidays, and bereavement all prorated based on 85% FTE status
Access to training and professional development opportunities through City Year