Field Service Specialist - Ion Chromatography

Metrohm USA•Tampa, FL

11h•$85,000 - $95,000•Remote

About The Position

Metrohm USA is seeking a Field Service Specialist with ion chromatography (IC) expertise to serve customers across Florida and portions of southern Georgia, Alabama, and South Carolina. The ideal candidate will be based in the Tampa Bay area. The specialist provides technical support and on-site service to keep customers’ instruments operating effectively, with periodic travel to other U.S. regions as needed. The territory includes urban and rural markets and requires extensive multi-state travel. The role involves working with benchtop IC systems and partnering with Process Analytics teams to support IC instruments in advanced process systems. The specialist manages a dynamic schedule, develops customer relationships through expert service and communication, and collaborates with Sales, Customer Support, and Product teams to provide a seamless customer experience. Support is delivered on-site and remotely by phone, email, and Teams. The position offers quarterly bonus opportunities in addition to base salary. Eligible employees receive a comprehensive benefits package. Applicants must pass pre-employment background, education and employment verification, and a 10-panel drug screening, including marijuana.

Requirements

BS/BA in Chemistry or a closely related scientific discipline.
2–4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation.
Excellent troubleshooting and communication skills.
Strong time management and ability to work independently.
Willingness to travel extensively throughout the territory and occasionally outside the region.
Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening, including marijuana.

Nice To Haves

Previous experience traveling for field service work.
Familiarity with process-based IC applications.

Responsibilities

Perform installations, repairs, calibrations, certifications, and preventive maintenance for benchtop IC systems.
Provide refresher training for customers on benchtop IC systems.
Support customers on-site and remotely via phone, email, and Teams.
Partner with Process Analytics teams to support IC instruments in advanced process systems.
Manage a dynamic schedule across a multi-state territory.
Build strong customer relationships through expert service and communication.
Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.
Travel extensively throughout the territory and occasionally to other U.S. regions as needed.