Field Service Specialist III
About The Position
As a Field Service Specialist, you will provide specialized repair and maintenance services for diagnostic imaging (radiology, nuclear medicine, ultrasound, etc.) and biomedical equipment, expanding on FSS I duties. Daily, you will primarily repair and maintain intermediate imaging equipment (DR, basic CT/CT Sim, oncology, Vascular/Specials), leveraging training to reduce contract dependency. You will lead within Clinical Engineering, assisting FSS with imaging equipment repair, and manage service emergencies and communications with stakeholders. Your duties also include parts ordering, Account Manager coverage, identifying new service opportunities, analyzing cost histories for expense reduction, and supporting general biomedical equipment as needed. Success in this role requires advanced technical expertise, strong leadership, exceptional problem-solving, a proactive approach to cost reduction/training, and commitment to precise, operational healthcare technology. In addition to duties of Field Service Specialist II, performs repair and maintenance on “High Tech” imaging equipment, such as Cath Lab, MRI, Advanced CT Scanners, and PET units more than 75% of the time. Utilizes training opportunities to significantly reduce contract dependency for the same equipment. Employee functions as a leader in the Clinical Engineering department, providing oversight and assistance to FSS, for the efficient and cost effective repair and maintenance of imaging equipment. Effectively handles all service emergencies and necessary communications with Vendor, Department, and Clinical Engineering CE Manager. Assists in the ordering of parts and supplies necessary for the servicing of Diagnostic Imaging and Biomedical equipment. Is capable of providing coverage and support for CE Manager during manager’s absence. Provides input to the CE Manager regarding new service opportunities within a location serviced by the Clinical Engineering Division. Provides appropriate service cost history to the CE Manager with an emphasis on Contract Vs. Time and Material contrast for the continual reduction of service expense. May also provide repair and maintenance of general biomedical equipment as secondary responsibility or as assigned. Must keep up to date on technological and medical advances Must maintain up to date understanding of The Joint Commission, NFPA, and other regulatory agencies/standards.
Requirements
- Associates Degree in Electrical Engineering, Biomedical or Mechanical Engineering or related field, equivalent military education, graduate of technical program, or equivalent training validated through training certificates or Equivalent experience, upon hire
- A minimum of seven years’ experience servicing medical imaging equipment such as General X-Ray (Rad, including but not limited to Rad Rooms, Portables and C-Arms)
- Valid Driver's License
Nice To Haves
- Certified Radiology Equipment Specialists, upon hire
Responsibilities
- Provide specialized repair and maintenance services for diagnostic imaging and biomedical equipment.
- Repair and maintain intermediate imaging equipment (DR, basic CT/CT Sim, oncology, Vascular/Specials).
- Lead within Clinical Engineering, assisting FSS with imaging equipment repair.
- Manage service emergencies and communications with stakeholders.
- Order parts and supplies.
- Provide Account Manager coverage.
- Identify new service opportunities.
- Analyze cost histories for expense reduction.
- Support general biomedical equipment as needed.
- Perform repair and maintenance on “High Tech” imaging equipment (Cath Lab, MRI, Advanced CT Scanners, and PET units) more than 75% of the time.
- Provide oversight and assistance to FSS for efficient and cost-effective repair and maintenance of imaging equipment.
- Handle service emergencies and communications with Vendor, Department, and Clinical Engineering CE Manager.
- Provide coverage and support for CE Manager during manager’s absence.
- Provide input to the CE Manager regarding new service opportunities.
- Provide service cost history to the CE Manager with an emphasis on Contract Vs. Time and Material contrast.
- Keep up to date on technological and medical advances.
- Maintain up to date understanding of The Joint Commission, NFPA, and other regulatory agencies/standards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
