Field Service Technician III
About The Position
Trystar is a leader in power inverters, distribution equipment, and related services at the heart of supporting our electrical infrastructure. Our team members focus on producing the highest quality products in the industry and providing industry-leading service. Safety and integrity are our guiding principles, and we work together to achieve excellence for our customers every day. Trystar’s team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Field Service Technician II, you will be a senior technical leader responsible for complex field operations, major commissioning activities, and mentoring the service organization. This role will work directly with customers and installers in the field and provide various field service activities for Trystar’s offerings from commissioning, planned maintenance, equipment upgrades, troubleshooting, and repair.
Requirements
- Expert-level troubleshooting across electrical systems
- Deep understanding of power systems and testing methodologies
- Strong leadership and mentoring capabilities
- Advanced analytical and problem-solving skills
- Ability to interpret complex schematics and specifications
- Proficiency with electrical testing equipment
- Must be a team player, willing to work with others in a fast-paced environment
- Intermediate/advanced computer skills
- Excellent communication, problem solving, and organizational skills
- 4+ years of field service or equivalent experience
- Electrical Apprentice, Electrical Journeyman, CET, EIT, ASCT required
Responsibilities
- Serve as person-in-charge for large-scale commissioning, startup, and complex retrofit projects
- Lead troubleshooting and work on and maintain high, medium, and low voltage systems
- Service, maintain, repair, assemble, troubleshoot and commission electrical apparatus and protective devices
- Perform advanced diagnostics and root cause analysis
- Analyze test data and produce detailed technical reports
- Lead multi-resource service projects and coordinate field activities
- Train and mentor Level 1 and Level 2 technicians
- Support engineering with field data, system validation, and continuous improvement efforts
- Operate various types of electrical test equipment, analyze test data and compile technical reports
- Manage critical customer interactions and high-visibility service events
- Ensure compliance with safety standards and operational procedures
- Assist engineers in data collection, completion of power system studies, site inspections, equipment design, project scope development
- Maintain positive client relationships through on-site interactions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
