Field Service Specialist I - 100% Nationwide Travel

Aqua Aerobic•Loves Park, IL

1d•$33 - $41

About The Position

Aqua-Aerobic Systems, Inc. is hiring a Field Service Specialist I to lead and support complex, multi-product installations, troubleshooting, and start-up activities. The role serves as a technical resource for other field team members and bridges Technician-level execution with full Specialist-level ownership. The position involves 100% travel, with occasional visits to the onsite office in Loves Park, Illinois. The Field Service Specialist I independently manages projects across one to five product lines, from planning through closeout, and is responsible for quality, deadlines, and complete documentation. The role performs advanced field diagnostics and root-cause investigations, initiates corrective actions, and supports Engineering Change Requests. It also develops job-specific plans and coordinates job readiness, site preparation, scheduling, and supporting personnel. The position contributes field insights to product and service improvements, training materials, technical documentation, process documentation, and SOP updates. It requires professional communication with customers and internal stakeholders, mentoring Technician I and II team members, and coordination with Engineering, Sales, Project Management, contractors, and customer site representatives. The specialist should have a strong understanding of Aqua-Aerobic equipment and control systems, develop expertise in one product sector, and continue building skills toward Specialist II versatility. The work is primarily field-based and travel-intensive, with some office-based reporting and project planning. The listed salary range is $32.57–$41.00 per hour.

Requirements

At least 3 years of equivalent field service or technical experience, or completion of Aqua-Aerobic Systems, Inc. Field Service Technician II role.
Valid driver’s license for travel to customers and site locations.
Strong knowledge of PLC, electrical controls, and mechanical systems.
Ability to collaborate with cross-functional teams.

Nice To Haves

Technical degree or certification is preferred.

Responsibilities

Independently manage multiple projects from planning through closeout across one to five product lines, meeting deadlines and documentation standards.
Ensure project work meets quality expectations without requiring rework.
Submit timely and complete field service reports, close-out reports, and other documentation.
Perform advanced field diagnostics and root-cause investigations independently.
Initiate corrective actions and support Engineering Change Requests (ECRs).
Develop job-specific action plans, material and tool checklists, and scheduling strategies for multi-product jobs.
Coordinate internally to ensure job readiness and site preparation.
Schedule and oversee supporting personnel, including Technicians and Apprentices, when applicable.
Contribute field insights to product and service improvement initiatives and incorporate lessons learned into training materials and technical documentation.
Participate in process documentation and SOP updates.
Provide professional updates to customers and internal stakeholders, including in high-stakes field situations.
Document site activities clearly and concisely in field service reports and other records.
Mentor Technician I and II team members and serve as a subject-matter resource.
Coordinate with Engineering, Sales, and Project Management teams, and engage with contractors and customer site representatives.
Demonstrate understanding of Aqua-Aerobic equipment and control systems and develop specialization in Filtration, Biological, or Specialty product lines.
Apply technical skills in electrical, PLC, and mechanical systems while developing skills toward Specialist II versatility.
May coordinate or oversee other field personnel on larger jobs.