Field Service Representatives SDN - SME Level IV Site Lead

SMX•Tampa, FL

3d•Onsite

About The Position

SMX is seeking Field Service Representatives SDN - SME Level IV - Site Lead to support the sustainment, integration, and enhancement of USSOCOM Satellite Deployable Node (SDN) Family of Systems (FoS). The candidate will work hands-on with tactical communications systems across CONUS (with possible limited OCONUS) locations, providing life cycle sustainment, training, and on-site technical support. This role also involves systems integration responsibilities, including testing, vendor coordination, and C4ISR capability development in support of DoD tactical operations. This position requires a DoD TS/SCI eligibility, which requires US citizenship for work on DoD contracts.

Requirements

DoD TS/SCI security clearance
10+ years of experience in tactical systems support, systems integration, or similar DoD technical field roles
Security+
Strong knowledge of tactical network design, Linux/server administration, and C4ISR systems
Familiarity with SOF mission requirements and operational TTPs
Demonstrated ability to troubleshoot and configure secure communication networks and devices
Excellent communication, technical documentation, and stakeholder coordination skills
Ability to lead, mentor and train
10+ years of relevant experience
Recognized Subject Matter Expert SME in this field

Nice To Haves

Experience with tactical routers, switches, SATCOM systems, LTE/cellular tech, and secure certificate management
Familiarity with government property handling (GFP/CAP), acquisition processes, and fielding integration

Responsibilities

Direct daily on-site operations, supervise and support local staff, ensure safety and compliance, maintain clear communication with customers and leadership, and resolve issues to meet performance and quality standards
Provide 24/7/365 Tier III technical support to units operating SDN equipment via phone, email, or on-site support
Local supervisor responsibilities such as: Timekeeping approvals, annual performance evaluations and reporting
Conduct full operational system checks, pull network services, and validate USSOCOM/SIE connectivity
Inventory, track, and maintain program equipment using COLTS, DPAS, and DA Form 2062
Conduct sustainment and OJT training; managing event documentation, reports, and training material needs
Coordinate equipment shipment, RMA processing, and logistics support for maintenance events
Ensure all maintenance actions, inventories, and field events are logged, closed, and reported accurately
Integrate new hardware/software into existing tactical network architectures, supporting RDT&E and demonstrations
Configure and support tactical communications equipment, including MANET radios (e.g., PRC-148C, PRC-163C, MPU-5)
Support TAK (ATAK/WinTAK/CIVTAK) ecosystem implementation and training, including TAK Server deployment
Conduct equipment evaluations and identify capability gaps; assist with acquisition support and vendor coordination
Train end-users and embedded personnel on new systems and technologies, ensuring operational readiness
Support integration across commercial and tactical networks, satellite, LTE, and router/switch environments
Provide leadership to less senior staff
May perform both SDN and TACLAN support