Field Service Technician IV

Canon Careers•Las Vegas, NV

3d•Onsite

About The Position

Canon USA, a leader in technology, solutions, and services, is searching for a Field Service Technician IV to provide the highest level of support—in accordance with Services and Parts Standards— to our valued customers with extensive product knowledge and technical expertise of Canon-supported products. This role is for an expert in operational, maintenance, and networking who thrives in a dynamic 24/7 environment.

Requirements

Typically requires general education and/or vocational training plus 4 to 6 years of related experience.
Direct experience working as a field technician.
The capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
The ability to travel (valid driver's license and acceptable driving record necessary).
The capability to excel in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Nice To Haves

An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.

Responsibilities

Diagnose mechanical, software, network, and system failures, using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping.
Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers.
Provide solutions of escalated technical and/or customer service-related problem areas for any territory requested.
Maintain complete working knowledge and aptitude of multiple product lines at the expert level. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include workflow analysis, customer relations, and, ultimately, customer satisfaction and retention.