Field Service Representative

GAF • Jackson, MS

5d • Remote

About The Position

The Field Services Representative performs the day to day services within their assigned region. Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region. Field work involves Low and Steep Slope roof types. Participate in training and meetings when directed. Responsible for prioritizing, scheduling and performing warranty, guarantee and complaint inspections within area of assigned responsibility without direct supervision. Field Service Representative will obtain a drone certification within the first 6 months.

Requirements

• H.S. Diploma or General Education Degree (GED) equivalent
• 5+ years of roofing experience
• Strong communication skills, both verbal and written critical for reports. Critical for advancement.
• Ability to work toward team goals and provide solutions
• Strong interpersonal and customer relationship management skills
• Time management skills; ability to prioritize multiple activities and commitments
• Ability to lift heavy equipment and materials, ladders, etc
• Understand and comply with GAF Safety requirements
• Possess a strong working knowledge of GAF products and procedures
• Possess strong computer skills related to GAF software systems as applicable
• Sound general knowledge of commercial and residential buildings, essential, on-going
• Knowledge of roofing related products and their installation method, essential, on-going
• Good attention to detail critical is for inspections
• Must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Nice To Haves

• Obtain a drone certification within the first 6 months.

Responsibilities

• Completes roof inspections including leak and complaint inspections
• Travels to neighboring areas to complete roof inspections
• Prioritizes open inspection requests to formulate a productive and efficient schedule
• Completes Commercial and Residential roof inspections including start ups, interims, and finals
• Completes leak and complaint inspections as assigned
• Assists in problem resolution, complaints and provide proper written communication to GAF and GAF owners/customers.
• Provides technical assistance to internal and external business partners as directed.
• Completes timely reports for all completed inspections

Benefits

• Wide range of health insurance options that include medical, dental, and vision for you and your family.
• Family-Building benefits support the many different journeys to fertility and parenthood.
• Robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Wellness program
• Free financial coaching
• Referral program
• Product rebates when purchased for an employee’s primary residence.
• Internal training programs and courses
• Generous tuition reimbursement program.
• Competitive salary
• Vacation packages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED