Field Service Representative
About The Position
SKF Magnetic Bearings in Calgary is a division of the SKF Group, focusing on the design and integration of magnetic levitation systems for leading-edge rotating machines used in particle science, semiconductor manufacturing, industrial and medical equipment, and energy turbo machinery. The right candidate will have excellent interpersonal skills and a 100% commitment to the success of our customers and team, achieving optimum performance in Quality, Cost, Service, and Employee Satisfaction. We are seeking a highly motivated, technically oriented Electrical Engineer with a strong mechatronics (electronics and mechanical) background. The main goal of this position is to perform technical services in the field to achieve system safety and design performance by configuring and troubleshooting mechatronic systems. This work will include performing detailed commissioning of SKF Magnetic Bearing systems at OEM workshops or end-user industrial facilities. This role reports to the Technical Service Centre Manager in Calgary.
Requirements
- Ability to travel around the globe
- Ability to travel to the USA without visa processing for applicants in Canada
- Ability to travel to Canada without visa processing for applicants in the USA
- Must be flexible and able to travel for up to a maximum of 200 days per year, remote service days are counted towards this
- Typical interventions can last 2-3 weeks, up to a maximum of 6 weeks
- Must be safety conscious and understand customer limitations
- Strong electrical and mechanical problem-solving skills
- Able to work under pressure and handle stressful situations
- Industrial process knowledge
- Electrical Engineering degree
- New graduate to 7 years of experience
- Minimum: Engineer-In-Training (E.I.T) or eligible for E.I.T status
- Continuous technical training will be provided
- Must be able to produce a clean drug and alcohol test for customers when requested
Nice To Haves
- Experience in Mechatronics and Control Systems is an asset
Responsibilities
- Review scope of work and previous system reports to prepare for intervention
- Travel to customer sites around the globe with specialized work equipment
- Lead commissioning of SKF magnetic bearing levitation systems at customer sites
- Connect and configure magnetic bearing modules based on customized drawings
- Perform electronic adjustments/checks of feedback control filters
- Perform mechanical adjustments/checks of electro-mechanical sensory components
- Collect and analyze transfer functions and live data
- Set system interlocks and perform security checks
- Configure Modbus and network settings
- Take guidance from technical advisors from the mechatronics engineering team
- Perform technical audits of magnetic bearing systems in the field
- Troubleshoot issues related to electrical components and mechanical actuators
- Follow up on corrective actions in cooperation with the Technical Service Manager
- Check the health of spare components for customers
- Perform soldering for field repairs/configuration
- Compile detailed field reports using SKF guidelines related to the above points
- Follow procedures and templates
- Prepare and organize future intervention jobs
- Update documents related to field work and corrective actions
- Investigate in-house technical issues and help prepare engineering documents
- Inspect customer returns of sub-components and release technical findings
- Provide feedback based on field work and in-house developments
- Assist in R&D activities when applicable and provide valuable insight for future development
- Develop engineering drawings and documentation
- Provide training to customers
- Emergency interventions can be carried out with remote control tools and holographic glasses
- Cover the support line (Hotline), either by phone, email, or SMS. Hotline coverage is divided equally among on-call employees
Benefits
- Rest and Relaxation. Enjoy a robust vacation, statutory holidays as well as sick day policies!
- Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work.
- Health and Wellness Benefits. SKF cares about the wellbeing of our employees. We have a comprehensive Benefits Package.
- Invest in your Future. SKF offers a Defined contribution plan opportunity to have up to 6% contribution matched (on base salary).
- Much more! Growth opportunities, tuition reimbursement, employee assistance program, life insurance, and with so many benefits to working for SKF, we could not name them all!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
