Field Service Representative

Securitas Technology Corporation • Minneapolis, MN

20h • Remote

About The Position

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers’ long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don’t just join us but add to us.

Requirements

• High School Diploma or GED
• Valid Driver's License with no restrictions
• A foundational understanding of low-voltage systems as evidenced by one of the following: Associate of Applied Science (A.A.S.) degree in Electrical Technology, Electronics, Industrial Electronics, or a closely related field; Completion of a post-secondary Vocational Certificate program for Low Voltage Technician/Specialist or Structured Cabling; Recent completion of a related formal apprenticeship program (e.g., IBEW Low Voltage/Limited Energy).
• Demonstrated knowledge of circuits, relays, and system installation procedures (may be via coursework, capstone project, or minimal 6 months of hands-on experience).
• Ability to obtain required State licensing needed to successfully perform the role (e.g., Security System Technician licensing).
• Knowledge of use and basic configuration or troubleshooting of PC systems required
• Must be able to lift up to 75 pounds in some instances
• Must be able to climb and stand on ladders for extended periods of time
• Must have the ability to travel extensively, overnight, on a regular basis (up to 100% of the time)

Nice To Haves

• Hold VA DCJS license and MD Security Systems Technician license
• An associate degree in Electronics or a related field
• Wiring, cabling, and/or security or access control system installation
• Field service experience traveling to multiple customer job sites
• Some experience in customer training preferred
• Experience supporting or installing systems that use radio technology
• Experience with data networking

Responsibilities

• Represent and support the Company in the field, through pre-sale site surveys, equipment installations, repair or replacement, and customer training, according to Company schedules, procedures, and standards.
• Install, configure, and commission new systems by following company procedures and processes
• Perform service work at customer sites including troubleshooting, repair, or replacement of customer equipment
• Visit facilities to perform preventative maintenance by inspecting installed equipment and making repairs as needed
• Complete facility site surveys to determine usability for products manufactured and/or sold by the Company
• Provide training to facility personnel to show the correct operation and maintenance of installed equipment
• Perform administrative duties including writing facility visit reports, completing service or post-installation checklists, creating and submitting expense reports, and maintaining accurate inventory of equipment and parts on a company vehicle
• Attend construction meetings when needed to help ensure that installations that are part of a new construction or renovation project go as planned
• Participate in an on-call rotation to help cover for emergency repairs on weekends or holidays
• Clearly communicate with the customer and colleagues in the field and at the office in order to ensure that customers are satisfied following each project.
• Manage time effectively to arrive at sites when planned and to finish all work in the time allotted for each project.
• Use hand tools and operate basic handheld power tools
• Work alone and stay in contact with the office as scheduling requirements change

Benefits

• Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED