Wood Stair Systems - Field Service Rep.
About The Position
Summit Stairs & Millwork is hiring a Field Service Representative to support residential builders and ensure stair systems, rails, treads, and flooring are installed correctly, safely, and on schedule. The role works closely with project managers, subcontractors, builders, and installation crews to troubleshoot issues, lead punch-out efforts, and support installations across a designated territory in the Greenville/Spartanburg area. It is a travel-based role requiring a strong field presence and customer interaction. The representative visits job sites to assess readiness, review installation requirements, take measurements, and provide service support. The role also involves maintaining accurate job records and communicating updates about schedules, issues, and delays to internal teams, leadership, and customer service. Summit Stairs & Millwork is part of the MBP Group, a network of specialty building businesses serving residential and commercial markets.
Requirements
- At least 2 years of experience in field service, stair installation, trim carpentry, or related construction trades.
- Confidence working on residential construction sites and interacting with builders.
- Strong problem-solving skills and a hands-on, solutions-driven mindset.
- Ability to read blueprints and interpret installation drawings.
- Strong communication and time management skills.
- Valid driver's license and clean driving record.
Responsibilities
- Conduct job site visits to verify readiness and review installation requirements.
- Perform field measurements and take-offs before installation.
- Lead or support punch-out work and service needs for stair systems and rails.
- Ensure installed products have proper fit, finish, and function.
- Serve as the on-site point of contact for customers and subcontractors.
- Communicate proactively with internal teams about schedules, issues, and delays.
- Build working relationships with builders and field teams.
- Identify and resolve installation issues and customer concerns.
- Ensure safety, craftsmanship, and compliance with company standards.
- Train and support installation crews as needed.
- Maintain accurate records of job site visits, measurements, service calls, and punch lists.
- Provide timely updates to leadership and the customer service team.
- Travel daily within the assigned territory.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
