Field Service Representative/Athletic Trainer (Youngstown, OH)

Enovis•Youngstown, OH

7d•Onsite

About The Position

Enovis is seeking a dedicated Field Service Representative in Youngstown, Ohio, with a background in durable medical equipment and a passion for patient care in an orthopedic setting. As a member of the Field Services Team, the role supports patient care and outcomes through the application and education of orthopedic products, including products from Enovis brands such as DonJoy, Aircast, ProCare, and Exos. The position serves patients and clinical professionals in physician offices, hospitals, patient homes, and clinics, and acts as a liaison among customers, Enovis, and the Sales Team. The role reports to the Field Service Team Lead and is part of the Field Services – Bracing & Supports business unit.

Requirements

At least 3 years of direct patient care experience, preferably in orthopedics, physical therapy, athletic training, or a related setting.
Demonstrated patient care experience.
Bachelor’s degree in a related field.
Satisfy third-party credentialing and screening requirements to access hospital accounts.
Valid driver’s license and current automobile insurance.
Frequently lift and/or move up to 20 pounds.
Travel up to 20% of the time and visit various locations using personal transportation; overnight travel is not required.
Passion for providing excellent care to healthcare professionals and patients, and a strong desire to contribute to a team focused on patient results.

Nice To Haves

Active Athletic Training licensure.
Board of Certification (BOC) credential.
American Board for Certification (ABC) Certified Fitter-orthotics (CFo) credential.
Physical Therapy Assistant (PTA) certification or a related professional credential.
Background in durable medical equipment.

Responsibilities

Apply orthopedic soft goods, functional bracing, bone growth stimulators, and other Enovis products prescribed by healthcare professionals; educate patients and clinicians about their appropriate use and care.
Provide routine customer service to patients, physicians, physician assistants, and other clinical staff.
Manage inventory and participate in required audits.
Verify patient benefits using automation tools, including handling pre-authorization and/or upfront collection of patient responsibility.
Serve as a liaison between the customer, Enovis, and the Sales Team.
Comply with Enovis Compliance and Ethics Programs, OIG and government healthcare regulations, clinic and hospital policies and procedures, and HIPAA requirements.