Field Service Representative/Athletic Trainer (Youngstown, OH)

Enovis•Youngstown, OH

6d•Onsite

About The Position

Enovis is seeking a dedicated Field Service Representative with an athletic training or related patient-care background and experience with durable medical equipment (DME) to support orthopedic care in Youngstown, Ohio. As a member of the Field Services Team, the representative helps manage DME programs and deliver patient-focused service in physician offices, hospitals, and clinics. The role supports products and brands including DonJoy, Aircast, ProCare, and Exos, and works with customers, patients, Enovis teams, and sales colleagues to improve patient outcomes and program performance. The position involves account management and day-to-day DME service operations, patient-benefit verification, product-use instruction, inventory monitoring, and coordination with clinics and sales teams. Travel within the designated territory may be required for 10–90% of the time; overnight travel is not required. The work may involve exposure to airborne and bloodborne pathogens and frequently requires lifting or moving up to 60 pounds. Enovis does not provide employment-visa sponsorship; applicants must already have full-time U.S. work authorization without requiring sponsorship.

Requirements

At least 4 years of direct patient-care experience, preferably in orthopedics, physical therapy, athletic training, or a related area.
Bachelor’s degree in a related field.
Demonstrated patient-care experience.
Experience working with multiple physicians in a high-volume clinic.
Demonstrated experience applying soft goods and functional bracing.
Experience with inventory management programs and/or electronic medical records (EMRs).
Ability to satisfy third-party credentialing and screening requirements for access to hospital accounts.
Valid driver’s license and current automobile insurance.
Maintain applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Assistant certification (PTA), or related credentials.
Full-time work authorization in the United States, now and in the future, without employment-visa sponsorship.
Ability to frequently lift and/or move up to 60 pounds.

Nice To Haves

Experience with and knowledge of insurance reimbursement and DME billing requirements.

Responsibilities

Provide account management and manage day-to-day service operations for DME programs.
Provide instruction on the appropriate use and application of products.
Verify patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
Routinely evaluate customer clinic needs and work with Sales and Field Service Teams to modify programs and improve DME inventory performance.
Travel within the designated territory to monitor and maintain inventory levels using inventory valuation methods, track orders, and investigate problems.
Serve as a liaison between the customer, Enovis, and the Sales Team.
Follow Enovis Compliance and Ethics Programs, OIG and government healthcare regulations, clinic or hospital policies and procedures, and HIPAA requirements.