ULTRA GSC Field Service Representative
MAG Aerospace•Springfield, OH
•$70,000 - $130,000•Onsite
About The Position
MAG is recruiting for a Ground Systems Controller / Field Service Representative to support the ULTRA program/contract. The GSC/FSR functions as a technical expert for ground systems with an emphasis on network maintenance, monitoring, troubleshooting, and general support for the CONUS ULTRA GCS in support of operations.
Requirements
- Demonstrated experience supporting GCS systems and equipment, network infrastructure, or mission-critical control systems
- Strong understanding of IP networking (Layer 1–3), including VLANs, routing, and network troubleshooting
- Experience supporting Line of Sight (LOS) and Beyond Line of Sight (BLOS) datalink and communications systems.
- Ability to work independently while serving as a technical point of contact.
- Strong written and verbal communication skills in customer-facing environments.
- CompTIA Security+ certification (required).
- CompTIA Network+ certification (required).
- US Citizen and Active Secret Clearance required
Nice To Haves
- Experience supporting aviation, UAS, or defense-related programs.
- Familiarity with SATCOM systems and RF networking concepts.
- Experience supporting deployed or operational environments.
- Additional relevant networking or security certifications (e.g., CCNA).
Responsibilities
- Maintain, configure, and support Ground Control Station (GCS) hardware and software systems.
- Manage and maintain GCS network infrastructure, including switches, routers, firewalls, and servers.
- Ensure reliable operation of LOS and BLOS communication links (SATCOM, RF, and IP-based links).
- Perform system updates, upgrades, and configuration changes in accordance with program and customer requirements.
- Serve as the technical lead and subject matter expert for GCS and network-related issues.
- Provide technical guidance and support to engineers, FSRs, and operational teams based on customer requirements.
- Support system integration, testing, and validation activities.
- Troubleshoot and resolve complex GCS and network issues during operations and deployments.
Benefits
- health
- life
- disability
- financial
- retirement benefits
- paid leave
- professional development
- tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
