Field Service Representative

Trane Technologies•Carrollton, TX

11d•Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.

Requirements

Associate technical degree or documented equivalent experience
Minimum of five years field service experience
Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
Proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
Ability to craft communications to technicians which convey instructions and/or notices
Proven skills in planning and conducting training sessions.
Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
Strong consumer and customer relations background
Ability to compose written correspondence to address consumer complaints
Skilled in use of negotiation principles
Ability to easily switch between rapidly changing priorities.
Strong computer skills (Windows 2000 & Microsoft Office 2000)

Nice To Haves

Trane and American Standard product families preferred, and Mitsubishi

Responsibilities

Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
Communicate service bulletins and alerts to dealers on a timely basis.
Support sales team with key customer relationship management.
Provide product performance investigations and reporting of quality and/or First Notice events.
Establish and conduct a comprehensive technical training program for service & installation technicians.
Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
Provide effective and timely response to consumer inquiries and complaints.